Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • UNITED ARAB EMIRATES - الإمارات العربية المتحدة

Description

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Credit Controller - Arabic Speaker (Future Opportunity)
Ref: req67263


Organisational Background Information
As one of the World’s most International companies; operating in over 220 countries and territories, we see the world differently. Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too.
DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked as the #1 Great Place to Work in the UAE for four consecutive years! We are looking for a talented individual who shares the passion for excellence, customers and people. Do you want to be part of a winning team and make a difference? Then join team DHL….
To learn more about ​our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
About The Role
The Credit Controller is responsible for managing a portfolio of account receivables in an efficient and effective manner and in accordance with DHL targets. The job holder must provide top class account management support for customer’s through pro-active account management to ensure that they receive the highest level of service.
Accountabilities
Ensure that a high level of professional rapport is developed and maintained with all customers.
Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
Provide a competent, courteous, efficient & proactive after sales customer service to ensure we delight the customers.
Attend to customer queries in a professional, friendly and courteous manner.
Ensure that a high level of professional rapport is developed and maintained with all customers.
Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
Provide a competent, courteous, efficient & proactive after sales customer service to ensure we delight the customers.
Liaise with different departments & maintain good and friendly business relations with our customers (internal & external) to showcase & enhance DHL goodwill
Responsible for collecting all receivables outstanding from our debtors by effectively managing a portfolio assigned while ensuring that Days Outstanding (DOS) is in line with the DHL target
Ensure our customers strictly adhere to the credit terms prescribed which will assist the CA Team in reaching the target DOS.
Identify problems, recommend remedies & ensure timely follow up to resolve the problems & issues thus ensuring premium after sales customer service
Authenticate & control Credit Notes issuance so that the revenue does not get adversely affected unnecessarily.
Effectively utilize the ‘Early Warning Systems’ to restrict our exposure to Doubtful & Bad Debts.
Provide periodic reports & lists as prescribed to ensure all problem areas are highlighted and there is a smooth workflow.
Ensure reports are authentic and 100% error free to ensure strict vigilance and remedy
What We Need From You​
Excellent written & verbal communication skills with fluency in English & knowledge of Arabic is an added advantage
Ability to effectively contribute as a team member as part of a busy team
Proven ability to plan & organise when working under pressure in a fast paced, time sensitive environment and prioritise workload to meet customer needs
Good understanding of DHL Network is an added advantage
Passion to provide excellent customer service from the initial point of contact with strong attention to detail; ability to analyse and use initiative/judgement to solve job related issues
Proficiency in usage of MS Office
One year experience in accounts receivables or in accounting environment
Good written & oral communication skills
Adheres to policy & procedures
Ability to effectively explore alternatives so as to attain the organisation’s goals
Ability to adapt behaviour to different environments, roles and situations, whilst maintaining effectiveness
Willingness to take up an idea that can add value to the business
Educational Qualification​
Bachelor of Science or Commerce and/or Major in Accounting
Facts and Figures

Division V3, EXPRESS
Business Unit DHL Express United Arab

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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