Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Bratislava


75801 Services 9/4/2019 Bratislava, Bratislavský kraj, Slovakia
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Position Description:
Customer Care Case Manager is responsible for:
- responding and negotiating a resolution for Lenovo customers who have brought forward a complaint about Lenovo services.
- the resolution of assigned customer satisfaction issues while maintaining and enhancing positive and constructive client relationships
- ensuring that Customer Satisfaction is maintained
- protecting Lenovo reputation as a 1st Class supplier of Services
- Driving E2E improvement of processes with focus on SLAs, quality and cost- saving
- Tracking & recording all case history in SFDC tool with correct data

Position Requirements:
- Strong verbal and written communication skills in English & Western Europe language is a big advantage (France, German or other).
- At least 3 years of customer care experience proving customer facing skills (phone and email)
- Experience with and/or knowledge of Lenovo PC products to include technical problem determination / recognition.
- Strong organizational skills with the ability to multi-task and attend to details.
- Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty.
- Ability to respond to periods of high volume and high stress.

Base gross monthly salary from 1500 EUR, depending on experience + variable part

  • trades and professions

About the company

Motorola, Inc. was a multinational telecommunications company based in Schaumburg, Illinois, United States (U.S.). After having lost $4.3 billion from 2007 to 2009, the company was divided into two independent public companies, Motorola Mobility and Motorola Solutions on January 4, 2011.[6] Motorola Solutions is generally considered to be the direct successor to Motorola, Inc., as the reorganization was structured with Motorola Mobility being spun off.