Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Singapore


Customer Care Officer, Consumer Secured Lending (1 year contract)

- Implement Home Loans retention strategy by engaging customers over the phone and emails with attractive retention packages.

- Ability to convince customers to take up our retention packages and retain their loan with us

- Ensure prompt follow up and fast turnaround for all service requests received pertaining to repricing and restructure of credit facilities.

- Process the repricing/ restructuring application from end to end

- Provide quality customer service to ensure customer satisfaction

- Face-to-face meeting with customers to walk through terms in Letters of Offer when needed

- Ability to work effectively under pressure



- Degree holder preferred

- Customer oriented, strong interpersonal skills, written and verbal communication and sharp analytical skills

- Responsible, driven, confident, self- motivated, able to work independently or as part of a team.

- Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles

- Familiar with Microsoft office and excel is a plus point

  • customer service
  • excel