Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Singapore

Description

Customer Care Officer, Consumer Secured Lending (1 year contract)


- Implement Home Loans retention strategy by engaging customers over the phone and emails with attractive retention packages.


- Ability to convince customers to take up our retention packages and retain their loan with us


- Ensure prompt follow up and fast turnaround for all service requests received pertaining to repricing and restructure of credit facilities.


- Process the repricing/ restructuring application from end to end


- Provide quality customer service to ensure customer satisfaction


- Face-to-face meeting with customers to walk through terms in Letters of Offer when needed


- Ability to work effectively under pressure


*LI-SS

Qualifications

- Degree holder preferred


- Customer oriented, strong interpersonal skills, written and verbal communication and sharp analytical skills


- Responsible, driven, confident, self- motivated, able to work independently or as part of a team.


- Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles


- Familiar with Microsoft office and excel is a plus point

  • customer service
  • excel