- Entry level
- No Education
- Salary to negotiate
Customer Development Representative : 0000DX3W
Retail Banking and Wealth Management (RBWM)
Retail Bank and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking an experienced professional to join our team.
In this role, you will:
•Proactively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through the understanding of specific business requirements and delivering creative and flexible customer solutions.
•To hand over customer relationship properly to their relationship managers after closing sales;
•To provide excellent services to customers and ensure all enquiries and complaints are accurately and effectively resolved to customers' satisfaction;
•To participate actively in team building activities to share information/ideas while contributing suggestions for work improvement;
•To timely prepare and submit daily/weekly reports on sales status.
•Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
To be successful in the role, you should meet the following requirements:
•Sound knowledge of various forms of deposits, mortgage, etc.
•Knowledge of the constantly changing laws/regulations governing banks/finance industry, consumer trends, competitor offerings, economic and foreign currency markets
•Strong presentation and sales skills
•Objection handling techniques
•Good interpersonal and communication skills
•Customer service orientation
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /SY/*
Issued by HSBC Bank (China) Company Limited
: Branch and Retail Banking
: Asia Pacific-China-Shanghai-Shanghai
: Full-time Shift
: Day Job
Type of Vacancy : Country vacancy
: 04-Dec-2019, 03:39:57 Unposting Date
: 01-Jan-2020, 15:59:00
- customer service
About the company
HSBC is one of the world’s largest banking and financial services organisations. We serve around
48 million customers through four Global Businesses:
• Commercial Banking
• Retail Banking and Wealth Management
• Global Banking and Markets
• Global Private Banking
Our network covers 72 countries and territories in Europe, Asia, the Middle East and North Africa, North America and Latin America.
With around 6,100 offices worldwide, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.
HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.
Specialties: Banking, Financial Services, International Finance and Banking, Wealth Management, Corporate and Business Banking.