Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Singapore


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At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and
opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of
building THE logistics company for the world.

DHL’s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer
experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL’s largest global customers. Come discover
the unique, international spirit of DHL where your commitment is recognized and rewarded.


Reporting to the APIC Head, the Customer Engagement Manager is in charge of all customer engagement at the innovation center. Incumbent will ensure that all tours and workshop facilitation at APIC or in AP countries are delivered professionally. 

The key responsibilities cover the following areas:

• Deliver and market bootcamp 2 times a year

• Develop a portfolio of Customer Innovation Workshops methods, prepare and deliver Customer Innovation Workshops, including understanding of customer needs, topic selection, customization of workshop agenda, assignment of expert speakers and moderator 

• Build Customer Innovation Workshop pipeline by analyzing account plans and reviewing sales opportunities/issues 

• Moderate/co-moderate workshops, using the best suitable innovation methods 

• Ensure structured follow-up and tracking of action items identified during customer innovation workshops working in close alignment with the responsible account manager  

• Build a network of external Customer Innovation Workshop moderators in Singapore and AP

• Build a network of internal DPDHL subject-matter experts and external speakers from industry partners/government/research institutions for active participation in Customer Innovation Workshops  

• Stay-up to date regarding innovation management methodologies/tools in order to permanently improve and extend the portfolio of customer innovation workshops

• Review and improve on innovation tour/ workshop experience

• Maintain APIC tour/ workshop pipeline 

• Report on tour/ facilitation delivery

• Deliver day to day tours/ workshop and develop new workshop methodologies and tour formats



Your profile

Proven experience in customer engagement through executive briefings and workshops 
Project management skills
Insight in logistics industry and innovation methodologies, knowledge about DP DHL business is a plus
Strong connection to Singapore community
Connection to AP region
Advanced level of English is required


Division Other organizational units
Business Unit DHL Customer Solutions & Innovation APAC
Location Singapore
Job Type Marketing & Communications
Career Level Professionals
Responsible for
Reports to
Target Hire Date 1/13/2019
Employment Type Permanent Full-Time
Working Hours 40
Shift Requirement
Relocation Offered
Travel Required Below 25%
Travel Extent
Work Permit Required No

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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