Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Singapore

Description

Customer Service Officer (AM)Roles and Responsibilities:

- Attend to customers' requests and enquiries from various channels including face-to-face, phone or email.

- Process account applications for individuals, companies and financial institutions. Pre-account opening screening and checks are required like AML, Credit worthiness, identification and verification process.

- Attend to all account-related requests including update of information and other enquiries

- Liaise and follow up with internal (TRs) and external customer on account related requests.

- Uphold service standards by ensuring prompt turnaround for all account applications and service requests and consistent quality of the forms/requests processed

- Support OSPL's marketing activities such as road shows and promotions

- Work on ad hoc assignments/projects as assigned

- Champion service excellence and quality assurance initiatives


Qualifications
Requirements

- Degree holder, fresh graduates are welcome

- 2 to 3 yrs of relevant working experience preferred

- Customer centric, service excellence mindset

- Desire to help others with patience and empathy

- Meticulous, well organized, with the ability to analyse and solve problems

- Able to multi-task and manage time effectively

- Self-motivated and able to work under pressure.

- Mature, resourceful, independent.

- A good team player with commitment and initiative.

- Good writing skills

- Able to work on night shift and public holidays arrangements

  • customer service