Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Shanghai


Customer Service Representatives (Job Number: 31580)
We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.
BASF has been a committed partner to Greater China since 1885. With investments in Nanjing, Shanghai and Chongqing, as well as numerous sites around the country, BASF is a major investor in China’s chemical industry, and runs the BASF Innovation Campus Shanghai as a global research and development hub. BASF posted sales of over €7.3 billion in 2017 to customers in Greater China, and employed 8,982 people as of the end of the year.
Manage OTC interface with customers and supplier globally efficiently and effectively. Improve operational excellence to enhance customer satisfaction.
Main Tasks
Perform Purchase, Sales and Delivery Order Management tasks in SAP accordingly to/from BASF or 3rd Party suppliers in a timely manner
Follow-up Credit Management, Billing and Accounts Receivable
Coordinate and process all export/import activities and documents, including letter of credit, liaise with all involved 3rd parties (service providers, supplier, bank, etc..), verify documents content consistency and send complete set of documents to customers.
Manage Master Data maintenance process to ensure effective order management in sales organizations for both agency and merchandize business model.
Support implementation of Business Rule Management related to customer order management process. Comply with all internal operative procedure and business rules (e.g. lead time, MOV etc..). Verify and escalate to OTC team lead and sales head according to company guidelines
Provide order status report and monitor customers’ order placement against sales forecast.
Contribute and undertake daily trouble shootings and problem solving. Strive for continuous process improvement like reduce order cycle time and improve automation.
Liaise with Export Service Provider regards of create shipment, plan transport, pick goods, print shipping labels, pack and label goods, create transport documents, create export documents, register export
Create outbound delivery
As key focal point to tackle export related topics like license, registration, FTA, and trouble shooting
Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking
Handle customer complaints via Non-conformance Management (NCM) system actively communicate status, investigation results, corrective actions to customer and ensure on time closure for non-product quality related complaints. Capture customer expectations/ requirement and feedback to BU/ Functions. Issue debit note and credit note as per business decision in a timely manner
Capture market intelligence from daily interaction with customers and share with the business as appropriate
Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team.
Bachelor / further higher education (Business Administration, Economics, Supply Chain, Chemical)
Min. 3-5 years of experience in SCM, preferably in customers service
Supply Chain Management process, order to cash is preferred.  Import/Export and Transportation management experience is plus.
Hands-on system usage in SAP R3 and fundamental analytical tools skill e.g. MS Excel
Good communication skills in written and verbal English and local language
Detailed oriented, analytical and problem-solving skill
Primary Location: CN-Shanghai-Shanghai
Job: Logistics/Supply Chain Management
Closing Date: Ongoing
For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.
Join the team and connect with more than 110,000 other minds.

About the company

We create chemistry for a sustainable future

In line with our corporate purpose, around 113,000 employees contribute to the success of our customers in nearly all sectors and almost every country in the world.
Our broad portfolio ranges from chemicals, plastics, performance products and crop protection products to oil and gas. In 2014, BASF posted sales of €74.0 billion and income from operations before special items of approximately €7.6 billion. We combine economic success with environmental protection and social responsibility. Through research and innovation, we support our customers in nearly every industry in meeting the current and future needs of society. We have summed up this contribution in our corporate purpose: We create chemistry for a sustainable future.

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