Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Prague

Description

Customer & Logistics Services (CLS) is part of the Johnson & Johnson Supply Chain Organization that was formed to create an environment with additional focus on delivering an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. CLS focuses its effort on the deployment of “best-in-class” global practices to drive growth while ensuring day-to-day commitments to safety, quality, customer service and cost.
 
CUSTOMER SERVICE TRAINER
Location: Prague
Full-time, maternity cover

The Customer Service Enablement Trainer is responsible for delivering and/or facilitating customer service training across the EMEA Customer Service organization.
This individual will identify gaps in organizational skills and training requirements.

Provides support and instructional design for the development of training materials and content for onboarding, technologies training, processes, soft skills, markets, workstation practices, safety, product training and documentation
Delivers onboarding, ongoing and ad-hoc training to customer service community across EMEA region
Facilitates and administrates tests/evaluations/training requirements for participants
Assists in interpretation and explanation of documents such as technical data, safety rules, operating and maintenance instructions, and procedure manuals.
Researches relevant resources as needed (internal, external, online)
Raises awareness of training, personal development and learning opportunities for customer service teams
Collects data and compiles request from customer groups on training needs, progress, and other relevant topics
Proofreads and updates training materials as required in cooperation with customer service operations.
Collects data on training evaluation and metrics for continuous improvement of training standard



Qualifications
University Degree or Equivalent
2-4 years’ relevant experience in training or learning and development + experience with customer service as an advantage
Fluent English – high proficiency in written and oral communication
Good knowledge of MS Office – proficient in PowerPoint and Excel
Experience in SAP is an advantage
Dynamic and energetic individual with great presentation skills
Able to make quick decisions and be flexible in a fast changing environment
Self-driven, proactive approach and passionate about training
In return we would like to offer you:
A challenging and interesting job in one of the biggest global healthcare companies
Extensive long-term opportunities for personal and professional development
Healthy and active work environment
Competitive salary based on experience and comprehensive benefits package:
5 weeks of vacation, home office, flexible working hours, sick days
Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
Contribution for: Prague public transportation, language study, illness leave, pension contribution,
Refreshment in the workplace, company gym, free sports activities, corporate events 
The benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits.
The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Primary Location
Czech Republic-Prague-Prague-Walterovo namesti 329/1
Organization
JNJ Global Business Servi (7761)
Job Function
Customer Service
Requisition ID
1805692088W

About the company

If you’re thinking about taking your career to a place where you can be seen for the talent you bring to your work, where you’ll have a chance to be the driver of your own career, and where others share your passion for caring and success, then we invite you to explore Johnson & Johnson. BE VITAL in your career and make a unique mark. Join the approximately 129,000 men and women who work within our companies and touch the lives of more than a billion people around the world every day.

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