Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • HUNGARY - MAGYARORSZáG

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Customer Solution Manager
Ref: req76648

DHL Supply Chain is the leading provider of supply chain management services in
Hungary, serving the consumer goods, technology and industrial products sectors
with a variety of services. These include distribution centre management,
global inbound management of components to production lines, co-packing, and
inventory management.

Join to us as Customer Solution Manager and be part of our winning team!

You will be responsible for managing the Service Logistics Solutions for
key customers to ensure that contracted performance targets are met and
customer satisfaction is continuously at the highest possible levels. You will
also pro-actively provide continuous improvement suggestions to the customers
by analyzing existing solutions and identifying & implementing service and
solution enhancement initiatives on an ongoing basis.


WHAT ARE YOU ACCOUNTABLE FOR ACHIEVING AS CUSTOMER SOLUTIONS MANAGER?

• To manage large solutions and ensuring that committed customer key performance indicators (performance & financial) are met.
• Manage and coordinate large customer solutions
• Co-responsible to retain customer revenue and EBIT (customer P&L)
• Co-responsible to retain customer program management fee (customer P&L)
• To ensure that DHL provides service excellence as committed and contracted to customers on an ongoing basis
• Be the single point of contact for the customer
• Be the 1st level of entry point for customer escalations
• Manage and prepare scheduled executive business review meetings (Monthly Business Reviews (MBR) & Quarterly Business Reviews (QBR)
• Host Issue & Action (I&A) log calls and escalation calls
• Manage the change request (CRF) process with the customer and internally from entry until finalization (scoping until billed to the customer)
• Drive customer satisfaction (CSI) to higher levels and work on solutions and improvement initiatives with the customers
• Account Management: E2E responsibility, especially involved in contract renewals and RFQs&RFPs
• Billing query responsibility: working together with the Finance dept to solve mistakes impacting the correct cash collection and the health of the Account
• Drive strong cross-functional partnerships with all counterparts supporting SL and lead cross functional teams
• To identify and drive improvement initiatives with the customer and be a trusted advisor to the customer
• Drive query solutions / Issue Management
• Spot opportunities for new business development and initiate discussions to grow business
• Build strong customer relations with senior executives in the customer organization

WHAT WILL YOU NEED AS A SUCCESSFUL CUSTOMER SOLUTIONS MANAGER?

• Extensive experience in customer management required within the Supply Chain division
• Strong problem solving skills
• Strong advisory & consultative skills
• Excellent communications & commercial skills
• Ability to communicate with senior executives within the customer organization
• Well-structured, change oriented and results focused
• Strong analytical, business modelling and problem solving skills
• Ability to work under pressure and high stress levels
• Ability to multi-task and manage internal and external requests
• Ensure all administrative requirements are met (daily, monthly, annually)
• Ability to lead virtual cross functional teams
• Excellent presentation skills
• Strong negotiation and influencing skills, ability to communicate with demanding customers in escalation mode
• Strong commercial & operational acumen
• Experience working in regional or global teams and organizations preferred.
• Relevant University/ Masters Degree level or equivalent experience
• Customer Relationship Management background
• Experience in working and accomplishing tasks within a cross-functional/matrix type organization
• Excellent PC skills
• Operational and/or commercial background

WHAT WE OFFER:

• Home Office, after your probation period
• Detailed training on DHL customers and products
• Dynamic and diverse team
• Stable multinational company background
• Modern working environment, brand new office
• Internal development opportunities
• Extra benefits (discounted fee to Gilda Max network, AYCM offering, fruit days etc.)
• DHL is an equal opportunity employer
• Cafeteria system even during

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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