- Entry level
- No Education
- Salary to negotiate
With 23,200+ employees globally, Microsoft Digital, Services, and Success is one of the company’s largest groups, serving customers in 191
countries and 46 languages. Simply put, we help customers and partners get the most out of their technology investments by delivering their
voices back to our business groups to make our technology even better—and by accelerating their transformation journeys to become digital
businesses. For more information, visit www.aka.ms/LearnAboutDigitalTransformation.
Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and
support to make your ideas happen, you can make a huge impact on how people work and live all over the world.
Are you a continuous learner with a desire to lead a talented team, drive digital transformation, and guide with a growth mindset? Microsoft
Enterprise Services is looking for a passionate, purposeful leader to join our Account Aligned management team. The DM Manager (DMM) is
responsible for managing a customer facing service delivery practice and driving exceptional customer experiences, strong business results, and
successfully delivering digital transformation projects through their teams.
The Impact You’ll
The Delivery Management Manager (DMM) leads a high-performance team of seasoned service delivery professionals well versed in cloud adoption, delivery management practices, and technology trends. The DMM is accountable for end-to-end service delivery within an assigned portfolio of customers, representing Microsoft Enterprise Services throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The DMM serves as the Microsoft Services single point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for both support and consulting delivery management resources and supervises the services delivered to customers by their team. The DMM is responsible for driving customer satisfaction, services revenue growth & profitability, and the governance of delivery for their portfolio of accounts. This role is at the forefront of accelerating customer transformation by ensuring services roles lead with cloud, data & AI, cybersecurity, and drive cloud service adoption. The DMM executes against an operational business strategy and leads their team focused on increasing Services value and meeting Enterprise customers expectations, enabling them to realize their business goals through our technologies.
Attracts, develops and retains talent. Recognizes team members’ strengths, aligned to capability needs, resulting in strong delivery
results. Facilitate an environment of inclusion that leverages diverse perspectives and talent, to better represent and understand our
* Creates a culture of customer engagement and leads team to deliver successful customer engagements.
* Leads a consistent delivery excellence rhythm and ensures alignment with key internal stakeholders.
* Consistently manages areas of fiscal responsibility, staying within budget, and effectively managing resources. Focuses on engagement
profitability & risk management. Achieves & frequently surpasses personal & team goals from quarter to quarter.
* Ensures that his or her team is guiding customers through relevant change initiatives. Is competent in core change-management
methods and techniques.
About the company
At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.
Everyone who works here has the power to build on. Those two little words show the way we think. They’re a challenge to go beyond what’s thought possible, and they’re how we help billions of people use technology to get more out of each day.
We build on the work of others and invite them to build onto ours, always striving for ways to make great ideas even better.
What can you build on?
Here at Microsoft, you’ll build on your curiosity, your passions and your drive to make a difference.
You’ll have access to world-class tools, some of the industry’s brightest minds and a nearly infinite range of opportunities across a truly global organization. You’ll have the opportunity to build on the company’s wide-ranging accomplishments to do something even more incredible.
You’ll have the freedom to collaborate, explore, set your own rules and take your career wherever you want it to go.
Feel the inspiration that comes from working with wildly talented people and the rush that comes from doing work that makes a lasting impact. Recent projects like HoloLens provide just a glimpse of the remarkable things we will accomplish.
There has never been a more exciting time to join our team. Come build on Microsoft’s far-reaching momentum. Build on your career. Build on what we do and how we do it.
Specialties: Business Software, Design Tools, Developer Tools, Entertainment Products, Hardware, Home & Educational Software, Tablets, Search, Advertising, Servers, Windows Operating System, Windows Applications & Platforms, Smartphones, Cloud Computing