Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • HONG KONG

Description

Desktop Support Engineer (Back Office Support) - Information Technology Hong Kong


Main responsibilities:

- Base on Priority, resolved cases assigned by other teams.
- Open and update cases on the ticket system, and keep clients well informed.
- Monitor and review unassigned requests escalated by other teams.
- Handle Desktop PC/Mobile requests.
- Handle Presentation/Video Conference/Town hall Setup requests.
- Handle User Relocation requests.
- Handle New Hardware & Equipment setup
- Log all hardware changes on asset management system.
- Keep track of Hardware & Accessories Inventory.
- Handle new system or application implementations including DR.


All our positions are open to people with disabilities

Profile

Skills:

- Excellent communication skills and customer-oriented.
- Responsible and committed team player with strong interpersonal skills.
- Good command of both written and spoken English.
- Excellent troubleshooting skills and able to follow process and procedure.
- Support Knowledge on Active Directory, Blackberry GOOD, (MS Products: Office, Outlook, Share Point, Skype, Windows OS), Network Protocols.
- Hardware Knowledge on Desktop, Laptop, Smartphone (Android & IOS), Video Conference.
- Work in shift and rotation base. (Monday to Friday, 6:00am to 2:00pm / 7:30am to 4:30pm / 8:00am to 5:00pm / 9:00am to 6:00pm / 10:30am to 7:30pm)
- Occasion required working on HK Public Holidays.
- Knowledge on writing scripts on SCCM or SMS will be an advantage


Requirement (Qualification/ Years of Experience/ Skill / Knowledge)

- Minimum 3+ years with hands-on experience in a helpdesk or desktop support position.
- IT Project coordination experience will be required.
- Strong written and verbal communication skills.
- Fluent in English.
- Investment banking experience will be advantageous but not mandatory.


Environment

Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.

- Providing daily operational and handle technical requests to end-users in a proactive and professional manner
- Hong Kong Desktop Support Team, to take ownership of each case in a professional, consistent, and efficient manner.
- Providing an optimum service to our clients, commit to the expectation, and maintain customer productivity and satisfaction.
- Participating on Desktop related projects.


Job code: 19000IDU

Business unit: Societe Generale Hong Kong Branch

Starting date: 20/07/2019

Date of publication: 01/07/2019

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