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DHL Express Operations Manager - El Salvador
Ref: req70237

DHL Express Operations Manager - El Salvador

Role Purpose

Directs and coordinates the activities of the organization in accordance with policies, goals and objectives established by the General Manager and Corporate Management. Ensures the achievement of short and long term goals for operations, administration, financial performance and growth. Based on knowledge of the business operations ensures that the workflow is successfully completed. May manage the day to day activities of one or more line operations.
Main Responsibilities: How will you contribute to the success of DHL?
* Oversees the daily operations of DHL including its various components, ensuring compliance with the company’s policies and regulations
* Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation to ensure the efficient and safe operation of the department
* Conducts investigations into problem situations, (e.g. the tracking of missing parcels) assembles pertinent data and arrives at effective solutions
* Applies and interprets policies, rules and regulations of various levels of complexity
* Oversees the supervision of assigned personnel, which includes work allocation, training, and problem resolution
* Evaluates performance and makes recommendations for human resource intervention
* Motivates employees to achieve peak productivity and performance
* Manages the key business indices of the DHL operation e.g. Service Quality Index
* Provides a variety of statistical and workload reports
* Monitors industry surveys and internal statistics to make necessary business adjustments
* Provides advice and assistance to the General Manager
* Represents the organisation at various business meetings; promotes existing and new programs and/or policies
* Develops and manages or assists with the annual budgets
* Ensures that vehicular fleet is maintained mechanically and administratively
* Performs miscellaneous job-related duties as assigned by General Manager.

Skills: Do you have what it takes?
* Three to five years experience directly related to the duties and responsibilities specified
* Degree on Operations, Engineering or Business related fields (desired). Master’s Degree in related fields (optional).
* Working knowledge of computer capabilities and related information systems
* Working knowledge of the rules, regulations and procedures involved in the clearance and delivery of consignments at the Airport.
* Ability to communicate effectively, both verbally and in writing
* Spanish native speaker & strong interpersonal skills Advance English level

Facts and Figures

Division V3, EXPRESS
Business Unit DHL Express Central & South America
Location El Salvador
Job Type Administration
Career Level Team Leaders & Managers
Responsible for 11-50
Reports to DHL Express Country Manager – El Salvador
Target Hire Date 12/20/2018
Employment Type Permanent Full-Time
Working Hours 44
Shift Requirement Day time only
Relocation Offered None
Travel Required Below 50%
Travel Extent Within region
Work Permit Required No

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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