Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Tokyo


The Business Entity  
Customer Experience (CX) Enablement is a team of world-class experts whose main focus is to deliver an enablement strategy and execution plan to drive transformation and change across CX and Sales globally and regionally.

Job Title
Customer Experience High-touch Enablement Manager

Team Description

CX Enablement APJC is a theatre-centric sales and partner facing team with focus on driving CX portfolio Enablement in APJC.

Customer Experience High-touch Enablement Manager acts as the APJC Enablement owner for a specific CX Portfolio Offer/Architecture, developing and executing theatre enablement strategy and training plans, supporting relevant enablement events and communications into the region. In addition he/she supports CX Portfolio Market Trials in APJC acting as a single point of contact for customer selection and Market trial execution in region.

Roles and Responsibilities

SME Enabling sales of the offer
Develop regional field enablement strategy and training plans to accelerate CX offers
Deliver CX role enablement, Sales portfolio training and Partner enablement
Communicate the offer value proposition within our overall services portfolio
Develop and execute Sales & Partner Acceleration programs
Participate in Cisco, Partner and Industry Events
Bespoke solutions

Field Offer Feedback
Sponsor Voice of the Field / Feedback
Representing APJC business & delivery requirements during global portfolio development

Market Trial Regional Execution
Build strong relationships with CX Product Management to support CX Offer Market Trials
Own customer selection and regional execution of CX Market Trials
Central Enablement Team Interlock

Influence role/based training/curriculum development from Central Enablement team
Support Central team through design and production of training/enablement assets to support regional enablement execution
Work with Central Enablement team on Sales & Partner Acceleration programs and align regional with global plans

Stakeholder Management
Communicate with CX and Sales leadership as well as key influencers within the region to promote CX offers
Communicate internally on status and progress of GTM plans and roadmap

Whilst not a Quota bearing role, success will be measured by a suite of Theatre KPIs, that would include, (but not limited to):
Educating & enabling the field (CX, sales, partner)
Successful Market trial execution

University or college degree, an MBA would be an added advantage
+12 years industry experience
Experience in Sales, Channels, Consulting, Product Management, Marketing or Professional/Support Services would be preferred

Desired Skills
ITIL or strong IT operations background
Knowledge of Cisco services
Strong communicator who is used to achieving results in a highly matrixed organization
Assertive, positive and can-do attitude
Demonstrated ability to influence at all levels in an organization
Change Management capabilities to drive significant changes to accelerate uptake of offers in the region
Understanding of Go to Market design and ability to apply to offer rollout projects
Demonstrated ability to use data to identify sales opportunities
Excellent collaborator

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

Learn why Cisco is a great place to work and what we offer you.

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