Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Kraków


The Business EntityCustomer Experience (CX) accelerates our customers’ success and profitable growth for Cisco and our partners by delivering the best customer experience in the technology industry. Our values of customer obsession, trusted expertise and simplicity help us create a culture of accelerated transformation for our customers and data-driven results for Cisco.Team DescriptionThe CX Global Services Management delivers a premium customer experience and Cisco growth by working as One Cisco throughout the life cycle across highly complex and transformational engagements. Together we simplify the presales and approval process for strategic deals. Strategic Assurance develops a standard set of best practices, policies, procedures as well as tools for engagement management, deal assurance to set grounds for successful delivery executionAs part of CX Global Services Management, Deal Acceleration Team (DAT) drives, coordinates and accelerates Cisco CX opportunities providing pre-sales related support during the Propose and the Agree phase of the sales.Role & ResponsibilitiesCX Global Services ManagementEngagement Specialist – pre-sales support, holding Deal Acceleration (DA) role leverages CX people, process & tools to rapidly & reliably process sales opportunities which include CX services. Main responsibilities are:

- if required participate in Customers/Partners meeting to gather and understand customer’s services requirements
- Based on the defined scope and received inputs calculate the costs and suggested pricing for the services, advise on the optimal project milestone structure; liaise with the P&L owners to obtain relevant approvals
- Create services proposals and draft services contracts (Statement of Work - SoW)
- Drive collaboration between the DAT and other stakeholders, including Sales, Delivery, Business Development, Legal and Finance to accelerate Cisco’s internal activities within the L2O cycle
- Build professional relationships with the stakeholders and manage expectations
- Conduct quality control of all deliverable
- Engage relevant Cisco teams to complete the review and approval process of quotes, proposals and contracts
- Complete handover of booked opportunities to the Delivery teams
- Be part of pipeline reviews with relevant stakeholders
- Be the advocate of the implemented pre-sales process
- Provide constructive feedback regarding the ongoing business to the management
- Business trips: 0% to 15% of time
Minimum Qualifications (Required Skills)

- Required at least BA/BS/BE/BTech degree or equivalent plus at least 5 years of related experience in IT industry
- Good understanding of Sales and Lead to Order Process;
- Demonstrates experience in either of the following: project management, service delivery, business development or bid management
- Strong project coordination skills
- Strong business communication and writing skills
- Cross functional leadership and collaboration skills
- Ability to establish priorities and work independently
- Ability to multitask and manage multiple priorities in a quickly evolving environment
- Sense of urgency and ownership; self-motivation to take on new challenges
- Ability to quickly adapt to and understand process changes that could affect the day-to day job
- Ability to work effectively in both virtual and co-located teams
- Stakeholder relationship management
- Assertiveness and ability to build right expectations with the stakeholders
- Strong problem resolution and escalation management skills
- English language full working proficiency required
Desired Skills (Preferred / Nice to Have)

- Prior experience in at least one of the following roles: Pre-sales Consultant / Services Sales / Business Development Manager / Services Delivery Manager /Project Manager/ Consulting Engineer
- Familiarity with Cisco product and services portfolio
- Basic technical knowledge related to one or more of Cisco’s technological areas: Networking, Data Center and Cloud, Security, Collaboration
- Experience working with services proposals and contracts
- Good understanding of professional services delivery processes
- PMP, Prince2, ITIL or any other relevant certificate would be an asset
- Prior pre-sales and/or consulting experience
- Knowledge of other European language(s) with preference for German, French, Russian, Spanish or Italian
About CiscoWe connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

About the company

At Cisco, transforming the way people work, live, play and learn also includes being a great place to work. For 17 years, we’ve been named a Fortune 100 Best Place to Work, one of a handful of companies included on the list since its inception. And, we are among 25 companies acknowledged as a world’s best multinational workplace.

We’re proud of this recognition because it means, at Cisco, you will enjoy working flexibly, using our own market-leading collaboration technology to drive innovation; taking advantage of numerous health and wellness resources; pursuing exciting career opportunities, and participating in programs to help your local communities or fulfill philanthropic interests. And, you’ll be doing all of this while being part of a global team that is making a positive difference in the world.

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