Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Auckland


Enterprise Collections Specialist - Smales Farm, Auckland - COPS1010ECS
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide creative communication solutions, connectivity and service.In Customer Operation’s we nurture our exceptional customer experience. No problem is too big or small, we live by our promise to connect everybody to live a better today & build a better tomorrow. You will be exposed to countless career opportunities and challenges as we mould you and unlock your full potential. At Vodafone we prepare you for a tomorrow that looks nothing like today.We're looking for someone who is keen and ready to join our collections team at Smales Farm, North Shore. As our new Enterprise Collections Specialist you will be tasked with the collection of consumer & enterprise debt, with the aim to nurture relationships and collaborate with our business and consumer customers to find viable resolutions. You will gain exposure across different business ledgers and have the ability to work with agility and under pressure with the support of your team in this role. What will I be doing?Proactively collecting revenue by contacting customers and monitoring aged trial balance to keep days outstanding and bad debt write off to a minimumContinually exceeding customer expectations by resolving outstanding issues, negotiating suitable payment arrangements and responding to queries in a timely, accurate and respectful mannerAssigning customers to collections paths to tailor the appropriate collections action Deactivate connections/products following the completion of collection actionLiaise with Business Account Managers as required to validate collection action upon their customersWhat will I bring?One plus years collections’ experienceThe ability to effectively manage your timeHave the ability to self-manage in absence of Team ManagerCommunicate clearly and concisely ensuring notes, correspondence or instructions are completed for every transactionUse of initiative to access all available resources and knowledge bases for assistanceIT proficiency, in particular ExcelAs part of the application process, should you be successful in being shortlisted for this position you may be required to complete an online digital interview.With Vodafone, your unique talents and experience will help us deliver an unmatched experience to our customers and the communities we serve. In return you’ll enjoy equal opportunities in an inclusive and flexible working environment, in a diverse team of extraordinary people, while you’re growing your career here in Aotearoa, or globally.The future is exciting… Ready? . Location : Smales 74 Taharoto Road Takapuna Auckland 0622Job Type : Full-timeEmployment Type : PermanentClosing Date : Ongoing

About the company

Vodafone Group plc /ˈvoʊdəfoʊn/ is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire. It is the world's 2nd-largest mobile telecommunications company measured by both subscribers and 2013 revenues (behind China Mobile), and had 434 million subscribers as of 31 March 2014.

Vodafone owns and operates networks in 21 countries and has partner networks in over 40 additional countries.[4] Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in over 65 countries.

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