- Entry level
- No Education
- Salary to negotiate
- TOKYO, TOKYO-TO, JAPAN
Do you want to be a key leader in Microsoft’s fastest growing business and personally driving an industry transformation to the Cloud?
Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to Microsoft Cloud Product such as Office 365, Enterprise Mobility Suite and Windows 10? If so, keep reading.
The FastTrack team is looking for thoughtful, analytical, logical and high energy FastTrack Engineers that will be responsible for delivering deployment and adoption services for the next version of FastTrack. The FastTrack Engineer are responsible for the technical aspects of onboarding customers and partners which includes providing proactive guidance, performing assessment of environment and remediation assistance. You will help transform the traditional on premises deployment approach to an automated FastTrack Service for customers.
The FastTrack engineer will have to engage customers that purchased Office 365 or other cloud services, assess their environment, network, software to identify the actions needed for a smooth and quick cloud onboarding, to define and execute a remediation plan together with the customer’s IT staff. The FastTrack engineer will be responsible for driving consumption for the service deployed.
You are responsible for executing the delivery of the customer Deployment and Adoption Experience for Office 365 / EMS / Windows 10 products, while utilizing the company’s IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 business groups.
Your key business metrics will be:
• Customer and Partner Onboarding Satisfaction
• Time and cost reduction to deploy
• Reduce reactive support incidents
• Increase Office 365 Service Consumption
• Increase Intune and Azure Service Consumption
Your specific responsibilities will include:
• Lead a set of Office 365 customers and partners through the Onboarding technical process.
• Plan, manage and execute a complete Onboarding experience for Cloud customers
• Maintain strong working & technical knowledge of the service, take ownership for service improvement
• Manage customer and partner Onboarding programs within expected timeframes while continuously
driving effectiveness and thus reducing costs
• Share knowledge with others through solution documents, contribute to social media, proactively
engaging in technical communities
• Building strong body of work and knowledge working with the Core engineering and Customer Experience
teams in the Product Group
- social media
About the company
At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.
Everyone who works here has the power to build on. Those two little words show the way we think. They’re a challenge to go beyond what’s thought possible, and they’re how we help billions of people use technology to get more out of each day.
We build on the work of others and invite them to build onto ours, always striving for ways to make great ideas even better.
What can you build on?
Here at Microsoft, you’ll build on your curiosity, your passions and your drive to make a difference.
You’ll have access to world-class tools, some of the industry’s brightest minds and a nearly infinite range of opportunities across a truly global organization. You’ll have the opportunity to build on the company’s wide-ranging accomplishments to do something even more incredible.
You’ll have the freedom to collaborate, explore, set your own rules and take your career wherever you want it to go.
Feel the inspiration that comes from working with wildly talented people and the rush that comes from doing work that makes a lasting impact. Recent projects like HoloLens provide just a glimpse of the remarkable things we will accomplish.
There has never been a more exciting time to join our team. Come build on Microsoft’s far-reaching momentum. Build on your career. Build on what we do and how we do it.
Specialties: Business Software, Design Tools, Developer Tools, Entertainment Products, Hardware, Home & Educational Software, Tablets, Search, Advertising, Servers, Windows Operating System, Windows Applications & Platforms, Smartphones, Cloud Computing