Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Singapore



- Perform all activities concerning on-boarding and off-boarding of representatives.
- Ensure all representatives continue to meet regulatory requirements under Fit & Proper Criteria at all times.

Key Accountabilities
Fitness & Propriety

- Conduct due diligence checks on the fit and propriety of applicants within 14 working days.
- Put up application lodgement into MASNET upon completion of due diligence check.

Application for Appointment of New Representative

[Pre-RNF & On-boarding]

Pre Representative Notification Framework (RNF):

- Conduct due diligence checks on the new applicant (e.g. SCCB, External reference check, MAS prohibition and enforcement action list check, CAD check, ICA check)
- Draft adverse findings for Head of AMU’s further assessment
- Lodge new application into MASNET after Head of AMU’s approval

Upon RNF approval of the applicant:

- Follow the procedures outlined in the On-boarding workflow.
- Update the agent details in CRM and representative’s listing
- Document the new representative in their personal file and scan a copy in system
- Liaise with providers on code creation, client transfer matters and attend to enquiries from all stakeholders.

Assessment of Outside Business Interests
Upon notification on any new addition or changes to representative’s business interest:

- Email the affected representative on the obligation under MAS guidelines to declare and furnish the proper documentation within 7 working days
- Conduct assessment. Escalate to Head of AMU should there be a potential conflict of Interest
- Lodge the new business interest information in MASNET, otherwise, inform the representative of the decision upon receiving approval

Change / Update of Particulars

Upon receiving Change of Particular form and document proof:

- Ensure that relevant documents are received
- Update the new change in CRM and representative listing
- Notify providers on the change of representative’s particulars, if applicable
- Document the new change in their personal file and scan a copy in system

Add on Financial Advisory Services

- Ensure that relevant documents are received
- Conduct Due Diligence check on the representatives
- Lodge add activity into MASNET
- Upon MAS approval on the added activity, liaise code with respective providers on code creation
- Update CRM and representative listing

Annual Declaration

- Email representative on their Annual Declaration obligations annually
- Ensure all representatives respond to the declaration exercise
- Process the forms and verify discrepancies with representatives
- Conduct sample size auditing on random representatives

Change in Supervisory Control

- Update changes to the representative’s reporting supervisor or branch structure
- Inform relevant internal department team and providers
- Update CRM and representative listing
- Document the new change in their personal file and scan a copy in system

CPF Medisave Liabilities Check

- Liaise with CPF Board to check on Representatives’ CPF Medisave status
- Issue reminders and letters to the defaulters

Weekly Statistical Reports

- Provide weekly update on representative statistics to CEO and all department heads
- Provide status update of new applicants to the relevant branch managers

Other Functional duties

- Oversees the process for SOC matters
- Perform Monitoring on representatives with adverse records
- Update of AMU materials, manuals, guides, forms and SOPs to ensure they up-to-date


- Participate and provide administrative supports to all Operations’ Projects where necessary
- Work closely with vendors and interdepartmental colleagues to ensure project meets Business Requirements

Qualifications & Work Experience

- Minimum Diploma
- Minimum 2 to 3 years experience in Insurance Industry, preferably agent operations related position
- Customer-oriented with excellent interpersonal and communication skills
- Good working knowledge in Microsoft Excel and Word

About the company

We help our 33 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 29,600 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

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