Job description


  • Entry level
  • No Education
  • Salary to negotiate


Within WB / CSD / Regulatory Operations we are looking for a Expertise Lead Wholesale Transaction Monitoring (or Manager Staff Expertise) for the Regulatory Operations Client Activity Monitoring function and activities.

This role requires experience in operating in a complex, international environment and profound knowledge of AML/FEC and the transactional banking landscape from both an AML risk Operations and an IT angle. In addition, it requires a sound understanding of how to achieve operational excellence. It combines content knowledge, analytical skills and process design capabilities with result oriented strategic thinking. Your scope is ING WB and the many stakeholders involved from functional line to Global KYC’s COE and Delivery Tribe, Services Circle as well as related business and support functions need to be aligned constantly.

As the Expertise Lead you will build and manage a global team of ~150 FTE working from both the ING Global Service Organisations in Manila and Bratislava, and out of Amsterdam. The Expertise Lead has a hierarchical reporting line to the Global Head of WB Regulatory Operations, and a functional line towards the Global KYC CAM Lead.

Expertise Lead Key Responsibilities

- Proactively manage TM alert investigation risk, with particular focus on quality and timeliness of investigations
- Lead on behalf of WB ING’s TM Program (BAU TM function) and TM related change initiatives
- Drive the implementation within WB of ING’s Global Transaction Monitoring (TM) Target Operating Model (TOM) to support effective management of money laundering risks
- Scope the activities and initiatives to migrate ING to the TOM. Act as sponsor for these programs
- Own and oversee TM regulatory commitments for WB. Ensure timely execution of regulatory commitments, and that the TM regulatory program deliver outcomes that meet both spirit and letter of the commitments
- Operate the TM global standards within the WB systems, operations, processes and organisation. Create and manage governance structures to review and approve variances to the global standard that includes required stakeholders
- Define requirements for TM Technology. Work with the Global Tribe to drive the implementation of technology and TM Technology architecture
- Improve effectiveness and efficiency of the TM operations and the TM programs
- Define and monitor the controls environment for WB TM, in connection with the global uniform reporting requirements driven by Global KYC
- Support effective management of money laundering risks
- With Group, WB and local Compliance and the Business, periodically assess customer, product, Accountable to determine that data quality is fit for purpose for TM
- Ensure case investigations are undertaken to agreed service and quality levels to build a globally consistent quality assurance program to ensure consistent and effective management of TM risk
- Define capacity planning approach and governance
- Act as point of escalation on capacity shortfalls
- Actively monitor SLA and quality measures
- Define for WB TM KRIs and KPIs and actively monitor and manage the WB KRIs and KPIs
- In partnership with CoE KYC Academy, secure training and quality of staff and work
- Act as primary point of contact within WB for the Business, Compliance, CAS and Regulatory Affairs on Transaction Monitoring
- Supporting WB Compliance, with contact for DNB on TM, and support local Compliance with local regulators. Responsibilities

Skills / Qualifications Required

- Graduate / post graduate degree
- CAMs / ICA accreditation strongly preferred
- Strong program management skills
- Strong communication skills, including C Suite
- Strong change management skills
- Good process reengineering skills
- Good controls environment skills

Experience Required

- 7+ years experience in running large operational functions
- 5+ years experience in Compliance functions, with strong preference for AML experience
- Experience in running large complex programs
- Good understanding of emerging technologies
- Experience of interaction with Regulators
- Experience in driving innovation

Job grade 13/14 depending on experience.

When you are interested and your experience fits the profile please apply directly.

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