- Entry level
- No Education
- Salary to negotiate
This position is responsible to provide professional services for Schneider Electric customers and technical support/training for service partners, including technical site analysis to resolve customer issues and to perform field service duties on Schneider Electric‘s complete range of EcoBuildings products and solutions (HVAC, lighting and sunblind control, integrated BMS systems, Energy Efficiency).
Skills and knowledge about test and measurement equipment, analysis and programming, in-depth knowledge of electrical and controlling principals is required. Knowledge of special techniques HVAC in Buildings and energy management is an asset.
A high level of customer service skills is required as well as the ability to perform troubleshooting.
Perform Start-up/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all Schneider Electric equipment.
Training of Customers and Service Partners.
Participate and lead in proactive team efforts to achieve departmental and company goals
Cooperate with other team members to share and increase the level of Service Excellence.
Perform Advanced and Custom Audits of customer's site, working with Sales to complete Availability Assessments.
Perform consulting services at customer site as well as over the phone.
Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, and Project Manager to resolve escalated problems.
Document all required information for each site visit performed.
Properly document, label, and return all defective parts utilized in the repair of Schneider Electric equipment to the designated disposal/repair location.
Educate Schneider Electric customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as Schneider Electric.
Must comply with all safety policies, practices and procedures.
Qualifications and experience:
A1 (Bachelor) or industrial engineer degree in electrical/electronic/electromechanical/HVAC with 1-5 years equivalent experience in a related field.
Prior experience with field service is an advantage.
Good knowledge of HVAC principles, control equipment theory, practices and a good technical knowledge of BMS (Building Management System) is an advantage.
Real interest in programming, problem solving, learning new software (SQL).
Other skills and abilities
Excellent Customer interaction skills with ability to interface with all functional areas of the company.
Strong communication skills: be able to communicate in a clear and concise manner with internal and external customers via telephone or person or in writing. Must have a professional demeanour in all communications.
Available to travel daily.
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, SQL, HTML,etc.
About the company
Schneider Electric SE is a European multinational corporation that specializes in electricity distribution, automation management and produces installation components for energy management. It is headquartered in Rueil-Malmaison, France and is also based at the World Trade Center of Grenoble.
Schneider Electric is the global specialist in energy management and automation.
Schneider Electric develops technologies and solutions to make energy safe, reliable, efficient, productive and green. The Group invests in R&D in order to sustain innovation and differentiation, with a strong commitment to sustainable development.