Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Brussels

Description

What will I be doing?
The Front Office department is responsible for welcoming guests and ensuring excellent guest satisfaction.
We are looking for a Front Office person who can support in all tasks related to our Department:

•Preparing and following arrivals and departures
•Ensuring efficient check-in and check-out of each guest
•Entering guest details in the data base
•Following-up with other departments (Housekeeping, Engineering, F&B)
•Ensuring guest satisfaction and anticipate their needs
•Providing a follow-up on complaints and ‘go the extra mile’
•Provide service in our Executive Lounge
Who are we looking for?
Driven by Hospitality and Guest satisfaction Ambassador of Hilton standards of Quality Previous experience in a Hotel is a plus Fluent in French & English - Dutch is an extra Rigorous and with good organization skills Good computer skills Good communication skills (written and oral)
Team player Eager to learn and curious Ability to deal with difficult situations

  • customer service
  • human resources