Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Singapore


Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.
The way EY people work together, and with clients, is becoming increasingly influenced by technology, and this trend is only likely to accelerate. As part of IT you may be responsible for large strategic enterprise application development, enterprise security, business intelligence, cloud and data center services, as well as other technology products.  IT plans, develops and manages all technology used in EY to enhance service delivery, drive revenue growth and profitability and strengthen our competitive advantage as the most globally integrated organization in professional services.
With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
About the opportunity
The Global Data Center Facilities Operations Specialist (GDCFO) is responsible for supporting day-to-day operations
of an Information Technology (IT) Data Center in Singapore. The role deploys and installs hardware equipment and associated infrastructure peripherals specific to elements such as networking, data storage and servers. The role provides appropriate racking or mounting of hardware equipment in aligned frameworks and stacking to maximize efficiency and minimize the required floor space used within the facility.  The role activities are also aligned with the proper maintenance of all structured cabling and other aspects of connectivity of IT equipment to maintain the operational readiness and service compliance. The role has an advanced knowledge of Data Center Facilities operations as well as Information Technology (IT) applications present in a region. The role recognizes the cross regional requirements and interfaces necessary to operate with consistency across all regions and aligns with peers in those other regions to identify best work practices to support the global GDCFO model.  The role is an individual contributor managed by the Global Data Center Facilities Operations Tech Lead.
In your role as a
Global Data Center Facilities Operations Specialist (GDCFO)
you’ll have the following responsibilities:
Provides for the
ongoing operations, availability and stability for Data Center infrastructure such as structured cabling, server hardware, network, and storage equipment within the Global Data Center to support  IT processing requirements and business directives
Installs, monitors and decommission as necessary infrastructure components and other hardware within the Data Center to maintain appropriate service levels in accordance with agreed to guidelines.
Supports and reviews Service Level Agreements (SLA),
Key Performance Indicators (KPI) and other metrics to ascertain appropriate performance of all hardware within the Data Center and to identify and escalate variances in facilities performance.
Provides technical support to remediate incidents or technology change ticket orders to support hardware replacement, upgrades and other requests for remediation. Completes the restoration of service within specified SLA parameters with business.
compliant performance and capacity of the Data Center facility in accordance with EY compliance mandates and IT directives as part of metrics reviews and escalation procedures.
Creates and maintains appropriate documentation of all aspects of the IT infrastructure and Data Center facility, including the inventory of IT equipment.
Supports and partners with building facilities, vendors and IT management teams on Business-As-Usual (BAU)

About the company

A multinational professional services firm headquartered in London, United Kingdom. It is one of the "Big Four" audit firms and is the third largest professional services firm in the world by aggregated revenue in 2014.

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