Job description


  • Entry level
  • No Education
  • Salary to negotiate


Your Working Environment

The Global Know Your Customer (KYC) organisation is a new organisation within the COO domain. Their purpose is “Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem.” Through an innovative and transformational approach, financial crimes, such as tax evasion and terrorist financing, are prevented or detected on a global scope. The Global KYC organisation consists of a Centre of Expertise, the Delivery Tribe and KYC Operations. By integrating all KYC related capabilities into one functionally steered organisation, the global implementation and standardisation of the Global KYC Digital Service Platform is supported.

This Platform consists of processes, enhanced controls, shared solutions and optimised operations processing across all of the business lines. The Platform helps us to achieve a more robust KYC environment that will strongly contribute to ING’s overall response towards more stringent regulatory requirements in this area and beyond.

The Global KYC organisation is a 1st line department providing the ING business and functions with guidance, standardised solutions in the area of various KYC related regulations (on process, control, and digital solutions, etc.) as well as support to realize operational excellence.

The Global KYC Delivery Tribe is part of the Global KYC organisation within ING COO. You will be involved with the development of state of the art solutions on socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 36 million ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

The Global Delivery Tribe consists of Squads, which are built from high-performing teams consisting of 5 to 9 people. Squads are self-steering, autonomous, multi-disciplinary (BusDevOps, or a subset of these disciplines) teams with a fixed mission and purpose and take the full responsibility and ownership of end-to-end processes. Team members are 100% dedicated to the Squad and have preferably all required expertise to deliver their purpose. Squads prioritise their delivery via a backlog.

The function

You will be a Customer Journey Expert within a Squad. The Customer Journey Expert plays an important role in the Squad on the cooperation between the business and IT part of the Squad. 

The Squads are organised around four focus areas which together we call the Digital Service Platform:

Post Transaction Monitoring (PTM) by which we work to achieve an efficient and effective transaction monitoring process. In doing so, minimise exposure to FEC Risks, Threats and Typologies;
Screening by which we screen transactions for suspicious behaviour prior to executing them, screens the identity of the customer, its UBO(s), main principals, principals and other associated parties against screening lists, as well as screen for unfavourable information across news sources and media;
Customer due diligence for where we screen and manage the risk profile of ING’s  private individual and business customers;
Adverse Analytics and Artificial Intelligence where we apply the latest advanced analytics techniques and contribute to achieve a robust KYC environment.
We are looking for a CJE for bank wide Post Transaction Monitoring.

As a CJE you take an active role in defining the Epics and Features and in the refinement of the user stories. You support the Product Owner (PO), the Business Analyst (BA) and the Squad with your KYC, general Banking, business and system architecture knowledge. You refine the roadmap and guarantee that the business requirements and non-functional requirements are translated to the IT Solution requirements, architecture and design. You are familiar with the relationship between these aspects, with a view to achieving an optimal customer experience while building a KYC compliant solution.

Particularly for KYC, we are looking for Customer Journey Experts with a track record in successfully transforming complex requests into simple and concise demands. Moreover, we look for CJE’s

About the company

Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, asset management, and insurance services.

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