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Graduate Trainee
Ref: req66449
SUMMARY
 
Join our team as we strive to make life easier for our Business Units.
 
Your decision to join us as a Graduate Trainee with DHL IT Service will provide you with everything you need; from receiving practical learning opportunities to building and running IT solutions and infrastructure for our business units. You will be trained to be the best in your area of specialization and you could gain the knowledge of different functions and businesses and optimizing your talents and skills. There are no limit to the opportunities we offer–from software programming, software testing, consulting, project management, solution support to service desk. The choice is yours!
 
Create your future by joining our Graduate Trainee Program where you will have the opportunity to work on a full-time contract position for 18-months. Upon successful completion of the program, you stand a chance to be shortlisted for exciting job opportunities based on your career aspirations, your performance and also on business needs and available vacancies.
 

TEAM INTRODUCTION


Service Desk is responsible for Service Desk, Centralized Access Management and Desktop Support services with service delivery locations in Czech Republic, Malaysia, Germany and Costa Rica. Key focus areas include continued consolidation of Service Desk services for the Group, Problem Management, support service automation and tools consolidation.

WHAT YOU WILL DO

Be a single point of contact for IT issues and queries
Be the 1st and 2nd line support to troubleshoot IT related problems from in-house software to hardware, such as laptops, PCs and printers
Maintain an Asset Database and track changes
Troubleshoot basic network issues
Escalate unresolved calls to the infrastructure support team
Maintain basic Active Directory knowledge to create user accounts, reset passwords,
create group, etc.
Maintain a high degree of customer service for all support queries and adhere to all
service management principles 
WHAT YOU SHOULD HAVE:

If you are highly motivated, creative and desire to start and develop your IT career in a fast-paced environment, you have come to the right place! We welcome fresh graduates and post graduates from top technical and non-technical universities.
 
Sounds interesting? Read on.
 
We will need you to possess the following essential qualities and skills:
 
Recognized Degree in IT; Computer Science; Software Engineering, Finance, Business Information Technology or relevant fields
Above 3.0 CGPA / Second Class upper (Hons)
Less than 1-year of working experience
Highly self-motivated team player with good analytical and conceptual thinking, results-driven with initiative and good negotiation skills
All rounded individual with a deep interest in IT industry who enjoys challenges and strive to work with professionals in IT industry globally
Able to quickly absorb professional knowledge, good in problem-solving, contribution and leadership
Eagerness to take responsibility over complex processes and ability to multitask
Excellent verbal and written English
Customer and end-user focused
WHAT YOU WILL GET FROM US

Great team of IT professionals with global working exposure
Meal Card and Flexible Benefits – customized according to individual needs
On-going professional and technical training and certifications
A multicultural environment in modern offices  
Choose any day for your vacation from earned public holiday (Saturday and ad hoc)
Smart casual everyday
Global internal job opportunities available within DPDHL
Unlimited Outpatient Medical  
DHL IT Services – About Us

IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:

Supports over 260,000 DPDHL e-mail users;

Runs more than 7700 servers;

Supports more than 2000 global services and applications;

Processes 9 million shipment information messages per day;

200000 man-days per year of a development application.

Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents –

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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