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Graduate Trainee (GT) - Application Support
Ref: req62629
Graduate Trainee - Application Support

SUMMARY
Join a company where you make work lives easier for our Business Units.

Your choice to join us as a Graduate Trainee with DHL IT Service will provide you with everything you need to get
practical learning opportunity to build and run the IT solutions and infrastructure for our business units. You will be trained to be the best in your area of specialization, you could flexibly gain the knowledge of different functions and businesses and optimizing your talents and skills. There are no limits to the opportunity we offer – from software programming, software testing, consulting, project management, solution support to service desk. The choice is yours!

Create your future by joining our Graduate Trainee Program where you’ll have the opportunity to work on a full-time
contract position for 18-months. Upon successful completion of the program, you stand a chance to be shortlisted for exciting job opportunities based on your career aspirations, your performance and also on business needs and available vacancies.

TEAM INTRODUCTION

Solution Support provides IT support to solutions that have been developed to enable the business processes. Each solution has an agreed service level which defines the quality that is required. We work closely with other IT functions to ensure that all aspects and components that are required to deliver the service are aligned. We strive to continuously improve our performance to ensure a competitive position for the business.

WHAT YOU WILL DO
Provide basic Application support for part of a given Domain to DHL Business Units
Ensure the maximum availability of these services to the business with minimal disruption to business continuity
Receive requests from business users to provide basic support and analysis of incidents
Prioritizes requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs and current processes and procedures
Investigate problems and support requests and determine appropriate action
Focus to gain experience and knowledge of the estate with a view to increase competency - tasks may include incident management, analysis of ticket trends and some real time monitoring through existing tools
Within area of competence, provides correct responses to requests for support by means of: manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests
APPLICATION YOU WILL USE:
PeopleSof
Kronos
MF Quality Center
OpenText Metastorm
OpenText Capture Center
WHAT YOU SHOULD HAVE:
Highly motivated, creative thinking, effectively working candidates who want to start and develop their IT career in fast-paced,change the driven environment and who have the drive and the competencies to be potential future leaders. Fresh Graduates and Post Graduates from top technical and non-technical Universities with the following essential qualities and skills:
Recognized Degree in IT; Computer Science; Software Engineering, Finance, Business Information Technology or relevant fields
Above 3.0 CGPA / Second Class upper (Hons)
Less than 1-year of working experience
Highly self-motivated team player with good analytical and conceptual thinking, results-driven with initiative and good negotiation skills
All rounded individual with a deep interest in IT industry who enjoys challenges and strive to work with professionals in IT industry globally
Able to quickly absorb professional knowledge, good in problem-solving, contribution and leadership
Eagerness to take responsibility over complex processes and ability to multitask
Willing to work on shift (Asia Pacific and US Time zone)
Excellent verbal and written English
WHAT IS THE PLUS POINT (S)
Experience in self-initiated projects
SQL Query knowledge (Preferably MSSQL)
Basic programming skills in any programming language
WHAT YOU WILL GET FROM US
Great team of IT professionals with global working exposure
Meal Card
On-going professional and technical training and certifications
A multicultural environment in modern offices
Choose any day for your vacation from earned public holiday (Saturday and ad hoc)
Smart casual everyday
Global internal job opportunities

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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