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Graduate Trainee (GT) - Service Desk (Mandarin & English speaker)
Ref: req62741

Join a company where you make work lives easier for our Business Units. 

Your choice to join us as a Graduate Trainee with DHL IT Service will provide you with everything you need to get practical learning opportunity to build and run the IT solutions and infrastructure for our business units. You will be trained to be the best in your area of specialization, you could flexibly gain the knowledge of different functions and businesses and optimizing your talents and skills. There are no limits to the opportunity we offer – from software programming, software testing, consulting, project management, solution support to service desk. The choice is yours!

Create your future by joining our Graduate Trainee Program where you’ll have the opportunity to work on a full-time
contract position for 18-months. Upon successful completion of the program, you stand a chance to be shortlisted for exciting job opportunities based on your career aspirations, your performance and also on business needs and available vacancies.


Service Desk is responsible for Service Desk, Centralized Access Management and Desktop Support services with service delivery locations in Czech Republic, Malaysia, Germany and Costa Rica. Key focus areas include continued consolidation of Service Desk services for the Group, Problem Management, support service automation and tools consolidation.


You are the 1st and 2nd line support - troubleshooting of IT related problems from software to hardware, such as Laptops, PCs, and Printers
You are responsible for resolving incidents, troubleshooting or escalating while assisting the broader team in providing a stable, effective IT Service to the business.
You are required to logging transaction in ticketing tool, analyzing, identifying, handling and classifying issues based on your interaction with users via Phone, Email & Lync chat.
You will need to log all calls in the Service Desk Call Logging system and communicate progress in a timely manner
You will need to gather those missing information from the users before you escalating the issues to the next level.
You are also responsible to establish and maintain all the knowledge stored in our online knowledge base system.
You are required to maintain a high degree of customer service for all support queries and adhere to all service management principles.

Microsoft Lync – Skype for Business
Microsoft Outlook
Microsoft Office 2010 core applications
Active Directory
Service Now ticketing system
Tiny TermBomgar – Remote desktop tool
Highly motivated, creative thinking, effectively working candidates who want to start and develop their IT career in fast-paced, change the driven environment and who have the drive and the competencies to be potential future leaders. Fresh Graduates and Post Graduates from top technical and non-technical Universities with the following essential qualities and skills:

Recognized Degree in IT; Computer Science; Software Engineering, Finance, Business Information Technology or relevant fields
Above 3.0 CGPA / Second Class upper (Hons)
Less than 1-year of working experience
Highly self-motivated team player with good analytical and conceptual thinking, results-driven with initiative and good negotiation skills
All rounded individual with a deep interest in IT industry who enjoys challenges and strive to work with professionals in IT industry globally
Able to quickly absorb professional knowledge, good in problem-solving, contribution and leadership
Eagerness to take responsibility over complex processes and ability to multitask
Excellent verbal and written English and Mandarin (Mandatory)

Great team of IT professionals with global working exposure
Meal Card
On-going professional and technical training and certifications
A multicultural environment in modern offices
Choose any day for your vacation from earned public holiday (Saturday and ad hoc)
Smart casual everyday
Global internal job opportunities available within DPDHL
Unlimited Outpatient Medical  
Home office possibilities
If you are up to the challenge, contact us today and we will ensure that you will have an experience of a lifetime.


About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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