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Graduate Trainee - Service Desk (Mandarin speaker)
Ref: req56150
SUMMARY

Join a company where you make work lives easier for our Business Units. 

Your choice to join us as a Graduate Trainee with DHL IT Service will provide you with everything you need to get practical learning opportunity to build and run the IT solutions and infrastructure for our business units. You will be trained to be the best in your area of specialization, you could flexibly gain the knowledge of different functions and businesses and optimizing your talents and skills. There are no limits to the opportunity we offer – from software programming, software testing, consulting, project management, solution support to service desk. The choice is yours! 

Create your future by joining our Graduate Trainee Program where you’ll have the opportunity to work on a full-time contract position for 18-months. Upon successful completion of the program, you stand a chance to be shortlisted for exciting job opportunities based on your career aspirations, your performance and also on business needs and available vacancies.

TEAM INTRODUCTION

Service Desk is responsible for Service Desk, Centralized Access Management and Desktop Support services with service delivery locations in Czech Republic, Malaysia, Germany and Costa Rica. Key focus areas include continued consolidation of Service Desk services for the Group, Problem Management, support service automation and tools consolidation.

"We make IT work for you"

WHAT YOU WILL DO

Act as a single point of contact for phone calls and E-mails from staff regarding IT issues and queries 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs, and Printers
Receiving, logging and managing calls from internal staff via telephone and E-mail
Maintain an Asset Database and track changes
Troubleshoot basic network issues
Escalate unresolved calls to the infrastructure support team
Log all calls in the Service Desk Call Logging system and communicate progress in a timely manner
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Create user accounts, reset passwords, and create groups

APPLICATION YOU WILL USE:

Microsoft Lync – Skype for Business
Microsoft Outlook
Active Directory
Service Now ticketing system
IT troubleshooting skills
Service Desk Call logging system

WHAT YOU SHOULD HAVE:

If you are highly motivated, creative and desire to start and develop your IT career in a fast-paced environment, you have come to the right place! We welcome fresh graduates and post graduates from top technical and non-technical universities.
 
Sounds interesting? Read on.
 
We will need you to possess the following essential qualities and skills:
 
Recognized Degree in IT; Computer Science; Software Engineering, Finance, Business Information Technology or relevant fields
Above 3.0 CGPA / Second Class upper (Hons)
Less than 1-year working experience
Basic knowledge of Unix /Linux based systems but has to show interest in this area of expertise
Basic Database skills + SQL (Informix, Oracle)
Basic programming skills in any programming language
Basic Microsoft Windows OS operation
Highly self-motivated team player with good analytical and conceptual thinking, results-driven with initiative and good negotiation skills
All rounded individual with a deep interest in IT industry who enjoys challenges and strive to work with professionals in IT industry globally
Able to quickly absorb professional knowledge, good in problem-solving, contribution and leadership
Eagerness to take responsibility for complex processes and ability to multitask
Excellent verbal and written English & Mandarin
WHAT IS THE PLUS POINT (S)

Customer service experience

WHAT YOU WILL GET FROM US

Great team of IT professionals with global working exposure
Meal Card and Flexible Benefits – customized according to individual needs
On-going professional and technical training and certifications
A multicultural environment in modern offices  
Smart casual everyday
Global internal job opportunities available within DPDHL
Unlimited Outpatient Medical
Sounds good? Start your application now!
DHL IT Services – About Us

IT Services is the internal provider of specialized IT Build services and

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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