Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Senec


HR Operations Lead

Ref: req81045

Do you enjoy working in a team environment providing strategic counsel and advisory services to leaders on business- and people-related issues? Do you take an energetic and influential approach to bring challenge and perspective to a business agenda? Would you get job fulfillment by playing a pivotal role in making sure our environment is the best possible workplace for our associates? Is your strength a personal accountability and do you fully understand why integrity, trust, and customer focus are essential qualities to display within the Human Resources function?

If so, DHL Supply Chain has the opportunity for you. In this HR Operations role:© You’ll be responsible for the delivery of HR services, products and systems. Work in liaison with business partners, managers and employees as well as external organizations as required. Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost effective position.

© You´ll design and deliver the country HR operational services, using standardized BPO processes, maximizing cost effectiveness and continuously improving service performance against benchmarks

© Ensure all HR Operations processes are in line with local legal and regulatory requirements

© Manage administrative and specialist country HR service delivery teams in areas such as employee administration and data queries, benefits and reward administration

© Work with Business HR and Centers of Excellence to ensure HR Operations supports the HR strategy delivery and meets business needs.

© Work with Specialist Services teams e.g. Payroll, Resourcing, Learning Delivery and Employee Relations / Employee Performance Management to support effective service delivery

© Work with Global HR Operations to drive the development and enhancement to standardized BPO processes and HR systems, to develop and support HR Operations service delivery

© Ensure the team delivers a high standard HR Operations service to the business, putting focus on excellent customer service and speed of delivery

© Ensure procedures and systems are in place to receive feedback from service users, partners and stakeholders, and evaluate the feedback and take appropriate action to secure continuous improvement

© Drive continuous improvement that delivers year on year cost savings and service capability, whilst improving service performance against benchmarks

© Lead the HR Operations team, driving implementation of standard processes and systems and managing service change, instilling and demonstrating Supply Chain values and high standards of conduct.

© Ensure HR Operations activities, projects and programs are resourced appropriately and delivered on time and within budget

You won’t find an HR opportunity like the one you’ll find with DHL Supply Chain. If you're an exceptional HR expert with a can-do attitude, who's passionate about doing things the right way the first time, join us – the world is waiting for you. Now, here’s what we need from you:

© Strong understanding of the Supply Chain business and knowledge of operations

© 5-8 years of experience in various HR-related areas.

© Exposure with more complex, relevant key aspects of HR processes including Talent, C&B, ER / IR, etc

© Previous experience partnering the business at a senior management and executive level in a complex environment e.g. multi-country / -customers

© Team leadership – small to medium size teams

© Prior budget management experience

© Experience of delivering organizational change projects

© Experience setting up and managing outsource contracts

© Experience of HR Operations / HR Shared Services emerging best practice

© Experience working in a multi-cultural team in a multi-national environment

Experience with HR IT Systems – myHR / Oracle Fusion, SAP HR, Kronos

  • human resources
  • payroll

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.