- Entry level
- No Education
- Salary to negotiate
HR Services is an internal global shared services organisation, responsible for delivering centralised and standardised HR services for BP from a number of geographical delivery centres as appropriate for BP’s footprint. HR Services are the first point of contact for HR related matters; the team are policy and process experts, dedicated to delivering the best customer experience.
The purpose of the Delivery Manager role is to manage the HR Services Delivery Centre and ensure compliance and consistency across the Delivery Centre and respective services. This role will manage delivery across Learning Services, Foundational Services, Payroll Services and Customer Experience
This role is part of a HR global function leadership team within GBS
Co-ordinates and manages end-to-end service centre activities including Delivery Centre budgets/ financials, facilities, tools suitability and resource allocation, retention and engagement working with Domain Managers and Delivery Leads
Ensures horizontal and vertical alignment of strategic direction and ‘vision’ for respective Delivery Centre to ensure in scope Domains are operating in alignment with global process and customer needs – working collaboratively with Domain Managers (as relevant)
Represent operational challenges, CRs and CI initiatives on GPO change forums and provide CI related guidance/ information to Domain teams and drive CI initiatives for respective domain
Partner with other Domain Managers, Relationship Managers and Delivery Teams to implement changes effectively into BAU
Through Delivery Leads, implement HR Services Quality Assurance (QA) standard, communicating QA guidelines to HR Services staff
Develop the organizational and people capabilities that will enable the team to continuously compete and excel
Sets clear direction and boundaries for the team and provide the space for team, colleagues and partners to be at their best
Accountable for implementing country specific/ local compliance with legislative and audit requirements for respective domain processes and policies working with Delivery Leads (to implement), Compliance and Quality Assurance Lead and local ER for guidance and information. Supports/ coordinates audit requests.
Coordinates BCP activities for their Delivery Centre working with Compliance and Quality Assurance Lead to manage risks, issues and BCP requirements
Establishes builds and maintains effective relationships with Heads of Country HR, HR function globally and in country stakeholders
Bachelor’s degree in a relevant technical/business field required; Master’s Degree preferred. Minimum of 6-8 years relevant post degree experience in a wide range of business operations.
Essential experience and job requirements
Proven track record in managing large and multicultural / multilingual delivery teams in a shared service environment in a multi- national organisation
Experience in projects - planning, execution and delivery, including but not limited to Continuous Improvements
Proven track record in delivering high quality customer experience
A passion and interest in emerging trends in customer experience and how this can enhance business performance
Breadth and depth across the HR technical areas and able to provide professional advice and act as a coach to others in most of the areas
Developing specific technical capability and experience in strategic talent management, employee relations, change management, and organisational development and effectiveness
Analytical thinking – comfortable using analytics to identify outcomes and influence decision making;
Digital fluency - comfortable and competent using technology to enable and enhance ways of working and thinking, also comfortable in the wider digital environment and the interface with business transformation including people, processes and data driven actions.
Customer focus – Puts the customer and business strategy at the heart of decision making. Ability to guide leaders through choices to best suit business requirements
Drives value-adding solutions and a track record of improving/adding value
Externally orientated – actively working on developing external connections, aware of best practice and actively learns from others. Ability to analyse leading practice, market trends and benchmarking
Strong engagement and presentation skills
Strong influencing skills at all
About the company
The world has an ever-increasing demand for energy, and BP discovers, develops and delivers oil and gas across the globe. We’re capturing existing sources while enhancing the potential of renewable and alternative energy. How? By making the most of our world-class assets and investing in new technologies. Above all, though, by recruiting, developing and rewarding talented people. People like you.
Specialties: Upstream – Oil & Gas Exploration & Production, Subsurface, Wells Subsea, Mechanical, Electrical, Process, Civil, Drilling,, Completion & Intervention Engineers, Geoscientists, Professionals in Finance, Business Development, Procurement, Communications etc.