Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Warsaw

Description

HRSS Stakeholder Services Lead / Lider Zespołu Wsparcia Operacji
- Primary Location: Poland,Mazowieckie,Warsaw
- Education: Bachelor's Degree
- Job Function: Operations - Core
- Schedule: Full-time
- Shift: Day Job
- Employee Status: Regular
- Travel Time: No
- Job ID: 19028170


Description

Job Purpose:
The HRSS Stakeholder Manager will be responsible for providing service for the internal customers who are employees of Citibank Europe plc Poland. The scope of the role is ensuring the service delivery is within the agreed SLAs and promoting and executing continuous improvement of supervised processes in order to satisfy the priorities of the business partners and internal regulations and policies.

Job Background:
The HRSS Stakeholder Management Team is responsible for the customer service and flawless execution of HR related requests raised by employees and managers of Citibank Europe plc Poland. This team is part of local HR Shared Services which is an entity covering employee life cycle activities, benefits and payroll processes.

Key Responsibilities:

- Ensures all receives requests and queries are responded within agreed SLAs
- Manages the team of HRSS Stakeholder Management specialists
- Responds to employees' and managers' queries
- Liaises with HR, Employee Relations, HRSS Benefit team, and HRSS Payroll team
- Develops HRSS Knowledge Library
- Maintains local procedures and manuals
- Performs controls and HR data reconciliation
- Handles communication to employees on HR processes
- Identifies process optimization opportunities; drives and actively contributes to the implementation
- Aligns existing processes to relevant legislation changes; ensures procedures are up-to-date and team members are updated on changes


Qualifications

Development Value:
The candidate will have the opportunity to develop interpersonal and result-driven service delivery competencies while strengthening the expertise in the area of HR processes; this in the context of a structured but complex and often sensitive HR transactional service delivery model.

Knowledge and Experience:

- At least 3 years of experience of working in a service delivery role, preferably within an HR function
- Experience of working in a high performance culture driven by Service Level Agreements, defined timeframes and excellence in customer service
- Educated to degree standard in HR or business discipline or equivalent work experience (Recruitment, HR Administration, Payroll, Benefits or other HR related process)
- Knowledge of Labour Code
- Fluent in English and Polish
- Proficiency in Microsoft Office products
- Workday/Service Now and TETA HR experience would be an advantage


Skills:

- Customer service skills
- Outstanding communication skills - both written and oral
- Work organization, prioritization and multi-tasking skills


We offer:

•Opportunity for professional development in the international and multicultural organization

•Developing opportunities and challenging assignments

•Attractive and stable employment conditions

•Social benefits (medical care, Benefit System, life insurance, pension scheme)

  • customer service
  • recruitment