- Entry level
- No Education
- Salary to negotiate
What your responsibilities will be
As an Instructional & Learning Experience Designer you will have the opportunity to work in a global, international team and contribute to customer experience directly.
Main tasks including but not limited to:
Analyzing learning needs and partnering with internal customers to provide input for course content
Planning, organizing, and developing training content
Using authoring tools and software to create and modify e-contents
Providing customer service on Learning related activities (inquiry resolution, request management and trouble-shooting)
Providing guidance and advisory to first level support teams
Identifying and troubleshooting reported issues prior to escalation to Tier 3 / IT support
Carrying out quality checks and supporting the Global Learning Center of Excellence in system maintenance activities
Advising the Learning community and business partners on global Learning systems and processes, and support the embedding of the new ways of working
Actively participating in the development and implementation of Roche Learning continuous improvement initiatives.
Who you are
You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
You have college or university degree (Human Resources Management, Learning and Development or related)
You are fluent in English (additional European language knowledge is an advantage)
You have 2 years of experience in HR/Training administration at multinational company or in the SSC HR Servicing sector
Experience with e-content authoring tools (Adobe Captivate, Articulate Presenter, Articulate Storyline, Lectora, etc.)
Functional knowledge of eLearning concepts (SCORM, AICC, ADDIE, etc.)
Ability to effectively communicate verbally and in writing and to influence people
Strong analytical skills and problem solving capability
Strong customer service & interpersonal skills
Ability to work in a multicultural, fast-paced, changing environment
You have an agile mindset, you are very accurate, precise and accountable.
Why should you join us:
Competitive salary & benefit package
Free language courses
Wide range of training & learning opportunities
Long-term career opportunities
Great, people-focused company culture
Social events & team-building opportunities
Employee Assistance Program
About the company
Roche is a Swiss global health-care company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange.
The company headquarters are located in Basel and the company has many pharmaceutical and diagnostic sites around the world – including: Tucson, AZ; Pleasanton, CA; Vacaville, California, Oceanside, California, Branchburg, NJ; Indianapolis, Indiana; Florence, South Carolina; and Ponce, Puerto Rico in the US; Welwyn Garden City and Burgess Hill in the UK; Clarecastle in Ireland; Mannheim and Penzberg in Germany; Mississauga and Laval in Canada; Shanghai in China; Mumbai & Hyderabad in India; São Paulo and Rio de Janeiro, Brazil; Segrate, Milan in Italy; Johannesburg in South Africa; Karachi, Islamabad and Lahore in Pakistan. There are 26 manufacturing sites worldwide.