- Entry level
- No Education
- Salary to negotiate
6 years of client-facing or HR experience.
Experience with confidential and sensitive information.
Experience with applicable investigations/complaint procedures.
Case management or program management experience. Experience with counseling.
Demonstrated ability to exercise good judgment and decision-making, and build trust and rapport.
Ability to communicate and influence key stakeholders, Business Leaders, HR Partners (e.g., activating existing processes, identifying solutions, identifying and bridging communication gaps between resource providers).
Ability to navigate Google processes, procedures and policies such as performance management, internal mobility, benefits (e.g., leaves of absence and accommodations), and employee resource groups.
Excellent communication skills, with the ability to listen, perform ongoing assessment and monitoring, and follow-through.
Ability to speak and write in English fluently and idiomatically.
About the job
People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You'll be an advocate of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made.
The Investigations Care team acts as a neutral, single point of contact for guiding and assisting Googlers. As an Investigations Care Specialist (ICS), you'll assess Googler’s needs, apply knowledge about the ER investigation process and Google business processes to access resources, and facilitate care and support. You'll partner with the Googler to support them in their unique investigation experience, identify relevant resolution paths, and navigate the Googler to a positive outcome, where they can work productively and safely.
You're knowledgeable about policies, resources, programs, and information and you'll work to assist Googlers who opt-in for additional care during or after an ER investigation.
Great just isn't good enough for our People Operations team (you probably know us better as "Human Resources"). Made up of equal parts HR professionals, former consultants, and analysts, we're the advocates of Google's colorful culture. In People Ops, we "find them, grow them, and keep them". We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
Provide advice and counsel on general employee relations issues.
Mentor, coach, and/or facilitate difficult conversations.
Assist Googlers in navigating processes, procedures, and policies such as performance management, internal mobility, benefits (e.g., leaves of absence and accommodations), and Employee Resource Groups (ERGs).
Handle confidential and sensitive information with discretion.
Support, and communicate effectively with English speaking clients.
About the company
Google is not a conventional company, and we don't intend to become one. True, we share attributes with the world's most successful organizations - a focus on innovation and smart business practices comes to mind - but even as we continue to grow, we're committed to retaining a small-company feel. At Google, we know that every employee has something important to say, and that every employee is integral to our success.
We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards. Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world, and are as passionate