Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Wrocław


IT Infrastructure Desktop Support Specialist (German/English) # 128470Poland-Wroclaw-Wroclaw |   Full-time | Technology [IT] | Job ID 128470IT SupportEnglishCredit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.We Offer 
Global Voice Support Agent will provide premium level of support for the workspace area to high-profile Credit Suisse employees requesting help. Agent will be trained in operation and administration of the Credit Suisse tools which will be provided to him/her. These include a request/incident management system (SNOW), remote control tools and software support tools. Global Voice Support Agent needs to show first-class communication and great teammate skills at all levels, engagement in the daily work, ability to learn and focus on results. All agents should be motivated to work in international and multicultural environment dynamic environment. A membership of Global Voice Support Team means being responsible for work you're doing as well as focused on constant improving own and the Team’s skills.

Accepts and logs authorized calls by Skype platform

Categorizes and prioritizes all incidents and service requests arriving on the Global Voice Support queue, either resolving them directly or re-assigning them to other support teams as required

Updates existing incidents and requests records active in the incident management system

Understands service levels and executes tasks accordingly

Provides internal and external communication of incident/request status, engaging next level support when required

Coordinates incident resolution and service request completion with various workgroups

Ensures service coverage in shift patterns

Provide all clients with a dedicated, positive and efficient service at all time

Consistency to process and procedures to maintain quality and integrity

Cooperate with partners located over the whole globe

Position is full time on a rotating 3 shifts basis, shifts are 8 hours between 7am 6pm
Open to discussing flexible/agile working.You Offer 

You have experience in a large corporate environment an advantage

You have contagious enthusiasm fueled by a dream to be the best in class

You have excellent verbal and written communication skills

You have solid teamwork and communication/information sharing

Previous experience in working directly with the customers ideally in an IT environment

Fluent written/spoken German and English
For more information visit Technology Careers.
Our benefit

Private medical care

Life insurance

Pension plan

Charity days

Training and development

Internal Mobility
Other optional

Language training course


Family – nursery and kindergarten funding, gift vouchers for Christmas

Parking allowance

Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)

Employee discounts on various products and services (event tickets, consumer products, etc.)

Relocation package

Employee Referral Program

Flexible work schedule and working from home (home office)
If you apply for this role this means you agree with the following statement:
“Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorize Company to process my personal data for future recruitment processes.
Furthermore, I authorize Credit Suisse Group AG and its’

About the company

Credit Suisse is a global financial services company providing Private Banking & Wealth Management services, and Investment Banking services and expertise, to companies, institutions and high-net-worth clients. We are active in more than 50 countries and employ over 46,000 people.

It’s our aim to build the bank of the future at Credit Suisse—to work as one integrated bank, servicing our clients across regions and businesses. It also means fulfilling our responsibility to help shape the global economy, and to make a difference in people’s lives.

We offer roles for experienced professionals and entry-level hiring programs in a variety of business areas. You will have the chance to make an impact from day one, and throughout your career with us, you will benefit from cross-business and international mobility opportunities.

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