Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Kowloon

Description

Summary :


As an IT Specialist , you will provide a variety of Information Technology (IT) customer support services essential to the effective performance of Veterans Administration Systems .


Responsibilities


Duties include but are not limited to:


Provide a variety of IT customer support services essential to the effective performance of IT systems.


Recommend new or revised operating procedures and controls to meet the operating requirements for system users.


Maintain and support systems configuration related to moves, adds and changes (MAC).


Planning and delivery of technical support services.


Ensure Desk tracking and asset information is accurate.


Document solutions to problems and recommends fundamental changes to system configurations to prevent recurrences.


Evaluate usage patterns and recommend methods for improving the functionality of the problem resolution knowledge base.


Provide methods and procedures for coordinating customer support activities to receive, respond to, and resolve customer issues.

  • access
  • ms project
  • programmer

About the company

We are a professional recruiting and consulting firm that focuses on connecting organizations with their perfect candidates, and candidates with their perfect organizations.
We offer professional staffing services including direct hire, temporary-to-hire and temporary, as well as HR solutions. Our goal is to support you in your staffing and HR needs by providing quality, honest, dedicated service.