Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Jūrmala

Description

Function as CIS IT support person, handling and managing the IT
assets of Cognizant Latvia based out of Riga. Position is expected to perf
orm IT
resource management related tasks such as asset tracking, installation and
provisioning of IT assets to end users and need to have sufficient experience
in handling windows Active Directory, File and print environments .The position
is also expected to maintain asset inventory and work on maintaining and
troubleshooting laptops/printers/scanner/phone issues and provide remote
support to users if necessary. This position will coordinate with other IT team
members to provide a stable IT environment across Continental Europe.
ESSENTIAL FUNCTIONS / RESPONSIBILITIES:
IT Resource Management Process,
Driving & Monitoring Queue for ticket closure.
Escalation Tracking and own till closure.
Daily dashboard publishing
Operational action points tracking and closure
Work on End point compliance (Control parameters
–AD /AV / MBAM / DA / Avecto /SCCM )
Technical support in Application software for
Desktops/Laptops.
Printer device support
Responsible for Asset Inventory; Tracking and
Management
Work on issues related to Hardware /Operating
system for both
laptops and desktops.
Troubleshoot and resolve issues related to
Messaging and Communicator.
Software Installation based on ITAM requests raised
by end user
Intune Support on Phone
VNET / Tandberg support
Hands and Feet Support for Technology Towers – DCS;
GNS & EMCS
Vendor management for warranty and repair related
issues,
Handling day to day operational calls with respect
to Laptops /Phones /SmartPhones related issues,
Active Directory and File Share management,
Hardware and software inventory management.
Automation
EDUCATION / EXPERIENCE REQUIRED:
Minimum 2+ years of IT support experience,
Experience
in system integrator or IT vendor environments preferred,
ITIL
certification will be an advantage
Undergraduate
degree required.
Fluent
in Local Language and English
KEY SKILLS/KNOWLEDGE (COMPETENCIES) REQUIRED:
Knowledge and experience in handling Active Directory and File/Print Environments,
Proficiency in installation/configuration and troubleshooting of Laptops and desktops,
Knowledge in Windows administration.
Knowledge in Microsoft suite of products and their troubleshooting,
Basic knowledge in Windows server 2008, 2012
Basic Networking skills.
Basic understanding of Data, Voice & Video infrastructure.
Written and Oral proficiency in English,
Ability to effectively interact with peers and managers.
ATTRIBUTES:
Proactive,
Methodical,
Team player,
Problem solver,
Inquisitive.
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
May 16 2019
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at
www.cognizant.com
or follow us on Twitter:
Cognizant.

About the company

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 221,700 employees as of December 31, 2015, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.

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