- Entry level
- No Education
- Salary to negotiate
IT technical support officer will be mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to:
-install and configure computer hardware operating systems and applications
-monitor and maintain computer systems and networks
-talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
-troubleshoot system and network problems, diagnosing and solving hardware or software faults
-replace parts as required
-provide support, including procedural documentation and relevant reports
-follow diagrams and written instructions to repair a fault or set up a system
-support the roll-out of new applications
-set up new users' accounts and profiles and deal with password issues
-respond within agreed time limits to call-outs
-work continuously on a task until completion (or referral to third parties, if appropriate)
-prioritise and manage many open cases at one time
-rapidly establish a good working relationship with customers and other professionals, such as software developers
-test and evaluate new technology
-conduct electrical safety checks on computer equipment.
About the company
We are a professional recruiting and consulting firm that focuses on connecting organizations with their perfect candidates, and candidates with their perfect organizations.
We offer professional staffing services including direct hire, temporary-to-hire and temporary, as well as HR solutions. Our goal is to support you in your staffing and HR needs by providing quality, honest, dedicated service.