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Key Account Manager
Begin your career with DHL IT Services as a Key Account Manager!
Be part of Business Partner Management team to manage customer relationship (DSC) and be the first contact for customers in regard to IT related topics.
You will cooperate with the delivery functions of the organization include, but not limited to DP DHL Business Partner, BUIT, Production Services, and Solution Delivery to assure customer’s satisfaction with services delivered.
You would need to manage and create sales prospects to assure growth of sales pipeline in accordance to company’s strategy.
WHAT YOU WILL DO
Manage pre-sales, sales and after-sales activities for clients
Manage customer relationship
- develop and enhance customer and stakeholder relationships
- solve customer escalations
- be the first contact for customers in regard to IT related topics
Manage sales pipeline by overseeing the organization’s promotional/selling activities to client organizational units under area of responsibility
- Manage and plan business opportunities
- Create proposals, negotiate proposals and get them agreed by customers
- Manage large RFPs and provide proposals in time to customers
Identify and develop new customers within client organization
Influence company to deliver new ideas for and influence the development and enhancement of services, products and systems based on customer requirements
Assure that customer satisfaction is constantly increasing
WHAT YOU SHOULD HAVE
Bachelor degree or equivalent or higher in IT or business-related subject
Multi-year experience in delivery of IT services
Stakeholder management experience
Consultative selling skills
Negotiation & influencing skills
WHAT ARE THE PLUS POINTS
Work experience in selling complex IT Solutions
DPDHL Group experience
DHL IT Services offering awareness
Project Management skills / experience
Service Management experience / ITIL Certification
Experience in Business or IT Industry at any level
Supply Chain business experience
Experience in System Integration / SW development project delivery
Knowledge of Marketing and Sales
Pre-sales / Proposal management experience
WHAT YOU WILL GET FROM US
Great Team of IT Professionals with Global Working Exposure
Meal Card and Flexible Benefits – Customized According to Individual Needs
On-Going Professional and Technical Training and Certifications
A Multicultural Environment in Modern Offices
Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc)
Smart Casual Everyday
Global Internal Job Opportunities Available Within DPDHL
Unlimited Outpatient Medical
Home Office Possibilities
Sounds good? Start your application now!
DHL IT Services – About Us
IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group:
Supports over 260,000 DPDHL e-mail users;
Runs more than 7,700 servers;
Supports more than 2,000 global services and applications;
Processes 9 million shipment information messages per day;
200000 man days per year of development application.
Apart from being more than 4.500 highly skilled IT professionals with an intimate knowledge of the logistics industry, we at IT Services altogether represent more than 80 nationalities. IT Services is working behind the scenes 24-hours a day, 7 days a week, 365 days a year in the data centers and offices across three continents – Americas (Mechanicsburg, Westerville, Tempe in USA and Mexico, Costa Rica and Brazil), Europe (Prague in Czech Republic; Bonn and Darmstadt in Germany) and Asia (Cyberjaya in Malaysia and Chennai in India).
You would be part of over 1400 highly skilled IT professionals working in a friendly, multicultural environment of 26 nationalities in Cyberjaya.
FACTS AND FIGURES
Division V6, Finance, Global Business Services
Business Unit DHL IT Services Asia Pacific
Location Cyberjaya Selangor
Job Type Sales & Business Development
Career Level Professionals
Reports to Head of Domain
Employment Type Permanent Full-Time
Working Hours 8.30AM - 5.30PM
Shift Requirement None
Relocation Offered None
Travel Required Below 25%
About the company
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.
DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.