- Entry level
- No Education
- Salary to negotiate
- Petaling Jaya
Years of relevant working experience
Degree/Masters in Information Technology
Strong background in IT service management such as ITIL.
Project management (e.g.PMI, Prince2) and agile methodologies (like Scrum, Kanban, Lean).
Experience in applying IT service improvements methodologies like lean management, six sigma or others.
Ability to cooperate and communicate with people at different organization levels and within multidisciplinary teams.
Supplier performance management that includes KPI driven activities.
Manage project deliverable which includes building up solution team and responsible for the delivery as per agreed plan. Ensure transition to support activities are complete before a project is being closed.
Translate the operation need of services into written Service Agreements and Service Catalogues following group standard. Responsible for day to day service operations to run smoothly as per SLA as well as maintaining the service lifecycle as per target operating environment.
Partnering with Vendor management office, there will be a focus in delivering projects and services via strategic suppliers in both T&M and Managed Services. Main responsibilities will be on service scope setup, providing inputs for work estimation and cost model, participating supplier selection as well as involved resource selection process.
Drive service performance by closely working with suppliers and other IT partners using global standard KPIs. Participating in service status meetings, reviewing service operational report and scorecards and producing management reports to the Leadership team and business stakeholders.
Responsible in building, maintaining and managing relations with business partners addressing requirements/escalations/improvement needs related to respective services, consulting, proposing solutions and take accountability for their delivery.
Adopt Roche global financial management processes and tool to respective portfolio and ensure monthly demand and supply figures are accurate and maintain cost transparency with relevant budget owner. Initiate and drive cost optimization efforts in order to provide savings to the company.
Manage escalations by working with right party to resolves problems, lead service improvement plan or task force if necessary. Ensure clear communication on escalation responses are done in timely manner.
Ensure knowledge management activities are setup and maintained evergreen as well as keep additional focus in retaining critical knowledge within the organization.
Supporting innovation in scope of processes and technologies and identifying opportunities to reuse existing solutions.
Minimum 5 years of experience in leading project/service teams and managing IT projects of local and global scope, in multicultural, international and distributed environment.
Hands on experience in service design, service transition and service operation activities.
Minimum 3 years of experience in Digital – Adobe Experience Manager (AEM) / Amazon Web Services (AWS) project and operation support with good understanding business process and Adobe Tools – Adobe Analysis, Target, Assets Audience Manager, Campaign (If Any)
Minimum 5 years of experience in CRM – SalesForce, Sales Force Marketing Cloud, Sales Force Commercial Cloud, other SFDC Suite.
Minimum 5 years of experience in working with external suppliers of IT services in software development and maintenance.
Good command of English with outstanding communication skills.
Skills to envisage possible problems, determine and implement solutions.
Influencing, persuasion and negotiations skills, self-reliance and effective in management of a large area.
Experience in Pharmaceutical industry will be an added advantage.
About the company
Roche is a Swiss global health-care company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange.
The company headquarters are located in Basel and the company has many pharmaceutical and diagnostic sites around the world – including: Tucson, AZ; Pleasanton, CA; Vacaville, California, Oceanside, California, Branchburg, NJ; Indianapolis, Indiana; Florence, South Carolina; and Ponce, Puerto Rico in the US; Welwyn Garden City and Burgess Hill in the UK; Clarecastle in Ireland; Mannheim and Penzberg in Germany; Mississauga and Laval in Canada; Shanghai in China; Mumbai & Hyderabad in India; São Paulo and Rio de Janeiro, Brazil; Segrate, Milan in Italy; Johannesburg in South Africa; Karachi, Islamabad and Lahore in Pakistan. There are 26 manufacturing sites worldwide.