- Entry level
- No Education
- Salary to negotiate
- EGYPT - SMART VILLAGE
about the role
Evaluate, agree, commit and ensure SLAs/ KPIs are met that govern the availability, delivery and resolution response time according to the business need and the available Budget and resources.Act as a 1,2 level support by accepting, evaluating and solving operational problems.Perform support activities to ensure system functional and operational stability by providing short term and quick fixes and/or workarounds.Act as 1st and 2nd level of support by accepting, evaluating and solving operational problems and customer complains and requests from finance, marketing and CS teams and also redestributing those cases to other team members.Resolve subscriber complaints and incidents related to services based solutions/applications supported by the team within the predefined SLAs/KPIs.Responsiable for regular reporting on the performance, incidents and status of the solutions/applications related to the area.Design, implement and receive alarms related to Mediation, Rating, Roaming, interconnect & order fullfilment, midlewar and their related integrated systems, analyze them against the actual implemented solution and its operational specidications.Design a solution to radically resolve open issues that would be implemented in cooperation with Billing, Operations Support teams and their vendors.Provide workaround for open issues related to Billing, Mediation, Rating, Roaming, interconnect, midleware & order fullfilment solutions to minimize business and operational impacts until radical solution implementation.Run regular check for system operational monitors and handle alarms generated out of those monitors as incidents.Perform/apply high level performance measures to ensure consistent delivery and availability and to trigger any need for a solution redesign or capacity adjustment.Participate/assist in situation analysis and oversee timely problem solving.Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.Generate incidents report and status as well as follow up with the team and vendor on the opened cases.Maintain proper documentation for operational procedures, business aspects and technical design.Apply the changes and deployment for his/her own system/applications within his function and work on test scenarios and alignment between own team and the testing team.Assist in defining and producing operational metrics and trends for all solutions within his/her function.On-call 24Hours a day based on a rotation schedule that guarantee 24*7 On call support coverage for all solutions operated.Commitment to system functionality and user satisfaction in rapidly growing and changing environments.Responsible to ensure that all the needed vendors support contract available for Mediation, Rating, Roaming, interconnect & order fullfilment inline with the optimized OPEX controls with the highest SLAs
Bachelor degree in Computer Science, Engineering, or related discipline with an IT focus is preferredFresh graduate Very good English both spoken and written
Advanced computer skills and information systems.
Knowledge of business environment, change management and IT processes.
Ability to identify conflicts and facilitate resolution.
Comfortable with making operational decisions, monitoring progress and reporting results.
Team developing, coaching abilities and have very good team work spirit.
Able to handle work under pressure.
Able to manage operational problems and make timely decisions.
Analytical thinking and problem determination capabilitiesExeprt in Oracle database SQL and PL-SQL, UNIX operating systems, IT solutions architectureGood experience in data network.Experience in implementation, operation, and maintenance of large-scale systems, preferably across multiple hardware and software platforms within telecommunication industry.Experience in project management activities of development and operations projects.Demonstrated competency in executing one or more projects.Gained experience in managing resources to meet goals across projects
Very good English both spoken and writtenAdvanced computer skills and information systems.Knowledge of business environment, change management and IT processes.Ability to identify conflicts and
About the company
At Orange we have one priority: provide an incomparable experience!
With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily customer experience by designing the digital services that allow all our customers to enjoy securely what is essential to them.
We will achieve our ambition with five action levers and a single, dynamic approach, as an efficient and responsible digital company:
- Offering enriched connectivity
- Reinventing the customer relationship
- Building an employer model that combines the digital with the human
- Supporting the transformation of corporate customers
- Diversifying by capitalizing on our assets