- Entry level
- No Education
- Salary to negotiate
- Kuala Lumpur
about the role
Meet or exceed the targets set by the management with regards to :Customer SatisfactionTDD/CDD (Target/ Committed Delivery Date) and LTC (Lead Time to Connect)Overdue OrdersDatabase(s) accuracyQuality of 1st time installationAccountable for order management of all customer solution/ service orders from the receipt of valid service requests, to the local hand over as per predefined milestonesPerform order validation of assigned orders with the local customerHelp define/ revise Target Delivery Date (TDD) based on the local customer’s needs/ availabilityDetermine adequate local entry pointAccountable for ordering & management of all local loop requests from the receipt of valid service request, to physical customer delivery in accordance with committed schedulesAccountable for timely receipt of local loops and associated equipment based on a service/ solution order receivedResolve any ordering related issues with the PTT or Third Party VendorEstablish local loop delivery dates in coordination with the overall required customer TDDSchedule, execute, and validate local loop testing with the local PTT.Responsible to ensure local loop tests are Equant acceptable before final handover of services to customersProactively coordinate, track and manage service & solution components until full delivery of completed service/ solution to the customerPerform proactive Order Management to ensure the TDD is met on all ordersEnsure sales/provisioning databases are accurately updated at all timesInitiate action to escalate or expedite implementation issues, as required, to minimize delays in meeting customer committed delivery dates for serviceAssess circuit orders optimizing resources (channelized circuits, mux, etc…) and cost (reuse of creased circuits for ex.)Manage port allocation process basedPlace and track & ensure completion of circuit orders with relevant local PTT and third party vendorsLead testing of circuit deliveries with InstallationSupport and the PTT until circuit fully operationalBe the Single Point of Contact for the local customer: Provide status and progress reports, manage all related customer relationship management questions with the local customerRequest and analyze site surveys when applicableBe the main point of contact for the Field during the installation phaseAssist with the various acceptance test, when applicableIncorporate and manage country specific requirements in the provisioning processAny other duties as required by managerCustomer Implementation Management entitiesProcurement/ Logistics, Circuit Delivery and all other Supply Chain groupsField ServicesAccess Network ImplementationGlobal Configuration and Change ManagementProfessional ServicesMarketing & SalesBillingNetwork & Product EngineeringProject ManagementTelco Access ManagementTechnical Projects and Implementation-Outside Equant:-Local CustomerLocal PTT ProviderDecision MakingOwner of local components associated with the service/solution order withAccountability for all elements thereinWork autonomously to ensure service delivery within committed timeframes and meeting major milestonesDemonstrates initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service qualityMust be knowledgeable of local PTT working practices and provide final decision on local loop acceptance based on test results scheduled and executed by the LDM and PTT.Order acceptance/ rejection authorityAccountable for on time delivery and reduction of the Lead Time to Connect (LTC)Management of “just in time” delivery of support services to optimizes cash flow; selection of most cost- effective support vendor for best local solutionEmpowered to propose alternative implementation logistics solutions to fulfill customer requirements for problem resolutionEscalation Authority empowered to escalate to higher levels of managementSound understanding of telecommunications protocols and technologiesSound understanding of circuits, hardware and the network – Network ComponentsGood understanding of the Service Delivery processes and organizationGood understanding of Equant Data and Voice ServicesGood understanding of CSD tools such as SESAM, OPAS, GPM, FILEADE etc. preferredGood understanding of the Telco (PTT) environment
Excellent organizational and planning skillsDetail orientedTime management skillsExcellent communication and
About the company
At Orange we have one priority: provide an incomparable experience!
With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily customer experience by designing the digital services that allow all our customers to enjoy securely what is essential to them.
We will achieve our ambition with five action levers and a single, dynamic approach, as an efficient and responsible digital company:
- Offering enriched connectivity
- Reinventing the customer relationship
- Building an employer model that combines the digital with the human
- Supporting the transformation of corporate customers
- Diversifying by capitalizing on our assets