Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Auckland


So Sofitel Auckland (Opening November 2018)
Managed hotel
City Auckland State North Island Region/Country New Zealand 
SO/ Auckland is a rebellious lifestyle hotel where locals and travellers can stay, eat, spa and play in style.

One of the most anticipated hotel openings in New Zealand, this luxury 130 room hotel looks alive with avante- garde design elements from its Signature Designer, stunning restaurant and bars as well as indulgent wellness facilities.

SO/ Auckland is looking for talented individuals who want to shine in this truly unique environment… are you SO?
Discover the hotel

Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 11-10-2018

Level of Education
Areas of study
Professional experiences
1 to 2 years
Languages essential

 Minimum 12 months experience in a similar role, preferably including 5 star experience
 Projects professional image at all times through personal presentation / interpersonal skills.
 Demonstrated experience in handling emergency situations, guest conflict and leading a team.
 Excellent attention to detail
 Desire and ability to train and develop staff
 Initiates contacts and establishes rapport easily
 Asserts point of view directly yet tactfully
 Organises time and work efficiently
 Excellent numeracy, verbal and written communication skills
 Appreciates and maintains an effective outlet for stress
 Willingness to work weekends and public holidays as part of the job role.
 General Managers License and Licensed Controller Qualifications, preferred
 Must hold a Full NZ drivers licence with the ability to drive a manual transmission vehicle

Toe role of the Night Auditor is to effectively undertake the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports and statistical information in accordance with service standards and auditing procedures during the night shift. Ensure smooth and efficient running of the Hotel's overnight operation, maintaining maximum guest satisfaction and the safety and security of the property.

 Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting
 Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department
 Process all management accounts as required
 Ensure that reservations details for in house-guests are recorded correctly, ie. room rates, dates of stay, authority to charge
 Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue
 Complete 'back up' procedures to save all data
 Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics
 Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation
 Provide supervision and support to the Front Office team and other departments when required
 Ensure effective communication of new and updated information regarding policies, rates and general hotel information
 Ensure strict procedures are followed for all cash/credit transactions, accounting and banking procedures, issue of keys and guest confidentiality
 Be proficient in the use of all front and back office equipment. Ensure preventative maintenance programs are in place
 Carry out reception duties as required including check in, check out processes
 Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
 Provide support to the Food and Beverage operation, ensuring room service requests are timely and of the highest quality
 Assist with any overnight housekeeping requests
 Supervise night porter duties, ensuring all are completed to the required standard
 Supervision of porters throughout the shift, ensuring they complete allocated duties to the required standard
 Maintain cleanliness of loading bay and rubbish area

About the company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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