- Entry level
- No Education
- Salary to negotiate
HOTEL OR ENTITY
So Sofitel Auckland (Opening November 2018)
City Auckland State North Island Region/Country New Zealand
SO/ Auckland is a rebellious lifestyle hotel where locals and travellers can stay, eat, spa and play in style.
One of the most anticipated hotel openings in New Zealand, this luxury 130 room hotel looks alive with avante- garde design elements from its Signature Designer, stunning restaurant and bars as well as indulgent wellness facilities.
SO/ Auckland is looking for talented individuals who want to shine in this truly unique environment… are you SO?
Discover the hotel
Job Level Job
Fixed-term contract: No
Status Full Time
Anticipated Start Date 11-10-2018
Level of Education
Areas of study
1 to 2 years
ESSENTIAL AND OPTIONAL REQUIREMENTS
Minimum 12 months experience in a similar role, preferably including 5 star experience
Projects professional image at all times through personal presentation / interpersonal skills.
Demonstrated experience in handling emergency situations, guest conflict and leading a team.
Excellent attention to detail
Desire and ability to train and develop staff
Initiates contacts and establishes rapport easily
Asserts point of view directly yet tactfully
Organises time and work efficiently
Excellent numeracy, verbal and written communication skills
Appreciates and maintains an effective outlet for stress
Willingness to work weekends and public holidays as part of the job role.
General Managers License and Licensed Controller Qualifications, preferred
Must hold a Full NZ drivers licence with the ability to drive a manual transmission vehicle
Toe role of the Night Auditor is to effectively undertake the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports and statistical information in accordance with service standards and auditing procedures during the night shift. Ensure smooth and efficient running of the Hotel's overnight operation, maintaining maximum guest satisfaction and the safety and security of the property.
Complete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting
Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department
Process all management accounts as required
Ensure that reservations details for in house-guests are recorded correctly, ie. room rates, dates of stay, authority to charge
Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue
Complete 'back up' procedures to save all data
Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics
Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation
Provide supervision and support to the Front Office team and other departments when required
Ensure effective communication of new and updated information regarding policies, rates and general hotel information
Ensure strict procedures are followed for all cash/credit transactions, accounting and banking procedures, issue of keys and guest confidentiality
Be proficient in the use of all front and back office equipment. Ensure preventative maintenance programs are in place
Carry out reception duties as required including check in, check out processes
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
Provide support to the Food and Beverage operation, ensuring room service requests are timely and of the highest quality
Assist with any overnight housekeeping requests
Supervise night porter duties, ensuring all are completed to the required standard
Supervision of porters throughout the shift, ensuring they complete allocated duties to the required standard
Maintain cleanliness of loading bay and rubbish area
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About the company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.