Job description


  • Entry level
  • No Education
  • Salary to negotiate


The Partner Success Manager is a FY20 newly created role, part of One Commercial Partner (OCP) organization. The role is accountable for a portfolio of partners to deliver on our strategy to build mind share and adoption of Microsoft’s Azure Cloud Services and Teams in our SMC Corporate customers.

The main priorities of the Partner Success Manager are

- Grow Consumption & Usage: Responsible for ACR and Teams usage driven by Co-Sell Prioritized partner solutions, including IP solutions in SMC Corporate
- Deliver Partner Success: Support their portfolio of partners including owning partner-led pipeline to ensure growth in consumption and usage MoM the customers’ accounts

The required skillsets for the roles are:

- Experienced Partner relationship management & pipeline management skills
- Data and AI, Apps and Infrastructure as well as Teams solutions proficiency
- Ability to manage virtual teams across functions and geographies
- Executive presence including communications skills to large and small audiences

Focus of the PSM:

- Azure Consumption (40% RBI) and Teams Usage (30% RBI) growth in SMC Corporate through Co-Sell Prioritized partners.
Recommendations on how to select # of partners to be engaged (managing scope, subs coverage in MSAs & potentially minimizing T&E requirements)
- Identify SMCC Co-Sell Prioritized partners aligned to Prioritized Sales Plays. Use C3 to further refine list if needed.
- Check against top ACR Co-Sell Prioritized partners that are driving 80% of Area ACR in SMCC to ensure list is rational. Eg top performing partner are being included in Solution Maps.
- For MSAs, look for top Co-Sell Prioritized partners with coverage in as many sub-regions as possible.

- IP Co-Sell SMC-C (30% RBI) – Engage IP Co-Sell Prioritized Partners to accelerate pipeline for Azure and Teams IP Co-Sell.


- Deliver impact on Azure Consumption and Teams Usage for SMCC
- Identify low or no consumption customers owned by portfolio of partners (via MSX or cloud Ascent propensity data)
- Engage and coach partner to build an execution plan to improve customers consumption and usage, including next workload
- Track MoM progress on partners’ portfolio of SMCC customers and support with identification of resources (PDM, PTS, Sellers, P2P) to unblock progress
- Regular syncs with TSP Manager (Consumption and Usage owner in segment) to identify oppty to engage partners for Teams Usage and Azure Consumption
- Feedback to Solution Governance Council on partners’ capabilities, capacities thus influencing selection of Co-Sell Prioritized partners

- Deliver impact on Azure and Teams IP Co-Sell for SMCC
- Identify IP Co-Sell Prioritized Partner solutions attached to opportunities and success engagements.
- Evaluate SMCC Area pipeline and engage IP Co-Sell Prioritized Partner solutions to accelerate pipeline to minimum 20% participation threshold.
- Engage with PDM if support or capacity development needed.

  • coach
  • relationship

About the company

At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.

Everyone who works here has the power to build on. Those two little words show the way we think. They’re a challenge to go beyond what’s thought possible, and they’re how we help billions of people use technology to get more out of each day.

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