Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Parish of Saint Mary

Description

52689BR
People Systems Service Desk Analyst
Mary St
Job Description
People Systems Service Desk Analyst
General Duties
Provide support to the team with any other general activities
Analyse, maintain and troubleshoot P&C information systems and P&C computer applications and systems.
Resolving requests within SLA, giving clear resolutions
Train employees on system usage
Ensure all calls are handled effectively
Follow standard Service Desk procedures to document the reported issue/question within a Service Desk call tracking tool
Develop, maintain and localise job aids and FAQs relating to people systems.
Understand and follow all Primark security and data privacy policies
Ensure Primark's technical needs are represented to external service providers
Maintain strong links to the People Systems team and attend team meetings
 
Key Business Objectives
Develop a strong understanding of our existing system and application landscape and providing support to People Systems customers
Work with internal and external teams to help shape the landscape and solutions that will allow the business to achieve its strategic goals.
Develop effective working relationship with P&C and Payroll teams, and external support and service providers, and business partners.
Participation in testing, configuration and implementation of new systems, upgrades and system enhancements when needed
 
Skills/Knowledge/Experience
A solid technical and support background combined with the ability to understand business requirements, strong systems and support experience
Excellent technical and analytical skills
Good working knowledge of MS Word, Excel, Outlook and PowerPoint
Attention to detail and accuracy are essential
Have strong communications skills (written and verbal) – need to communicate at all levels within People & Culture, the business and external service providers / business partners.
Proven ability in managing sensitive matters whilst ensuring all Primark information remains confidential to the business.
Be a collaborative team player with excellent interpersonal/communication skills, while demonstrating high levels of emotional intelligence and possess the ability to push back with professionalism. Proven ability in developing effective working relationships across all levels of the organisation.
Highly organised, detail-oriented, possessing the ability to effectively prioritise deliverables whilst meeting deadlines set by management.
Excellent planning and organisation skills, ability to multi-task, plan and prioritise work schedule for self and work within agreed timescales.
Operates with a high level of integrity, diplomacy, tact and professionalism.
Ability to work flexible hours to support the business and the People Systems Team
A working knowledge of HR applications and processes would be preferable but not essential.

FunctionHR
Full Time / Part Time
Full Time
Employee StatusFixed Term Contract
Country
Republic of Ireland
Job ProfilePeople Systems Analyst
Job Expires
16-Jul-2019

About the company

Adored by fashion fans and value seekers alike Primark is widely established as the destination store for keeping up with the latest looks without breaking the bank. We offer a diverse range of products, stocking everything from baby and kids, to womens, mens, home ware, accessories, beauty products and confectionery.

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