Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Bydgoszcz

Description

Senior Project Leader will be responsible for end to end project management of the assigned orders including tracking order progress, coordinating site installation and network change activities as well as coordinating internal and external teams to deliver service in a timely manner. Project Leader will be also focused on delivering an excellent customer service working on own initiative with limited supervision and with high level of accuracy, problem solving approach and attention to detail. This experienced individual will delivering more complex work orders and will also be assisting and mentoring Junior Project Leaders.
Primary backup for Domain Project Manager.
 
Key responsibilities
 
§  Planning, organizing and tracking multiple orders for new network installations, changes and decommissioning activities from start to finish
§  Tracking the progress throughout all stages of the order delivery including design, site survey, out of scope activities, physical installation and network changes against an agreed baseline plan and highlighting the dependencies that may impact committed RFS date
§  Effectively documenting customer issues and delays
§  Partnering with other teams (both internal and external) to ensure resolution of the dependencies in a timely manner
§  Coordinating engineering and ordering teams to ensure readiness for network activities
§  Issuing and monitoring change requests and arranging site access
§  Organizing and chairing network change and installation conference calls, if required
§  Providing real time work progress reports and updating inventory systems
§  Supporting Service Organization Coordinators and Project Manager with planning and scheduling site activities
§  Managing risk and issues that might affect orders delivery against the plan
§  Mentoring and shadowing Junior Project Leaders when required
§  Ensuring efficient communication regarding to the executed activities
§  Providing inputs to the PMO Reporting team
§  Acting as primary point of contact throughout the order lifecycle
§  Ensure customer’s and internal teams are updated with up to date order information and timelines
§  Maintaining a customer-oriented manner and professional relationship with customers and internal teams
§  Meeting or exceeding KPI goals set for the position concerning customer satisfaction ratings and performance measures
§  Supporting other Project Manager’s and Senior Management’s ad hoc requests
§  Owning Internal improvement project
 
Skills and Experience
 
§  Preferably a degree level in an engineering discipline (Quality, Engineering, Computer Science, IT)
§  At least 2 years experience in IT / Telecommunications industry
§  An industry-related proven record of successful project, order management or customer service would be an asset
§  Must be capable of prioritizing, coordinating, and scheduling multiple resources activities and resources
§  Knowledge and understanding of project management methodologies would be an asset
§  Ability to work independently and as part of a team at the same time, with strict attention to detail
§  Ability to multi-task in a fast paced environment, strong organization and time management skills
§  Excellent customer service skills and ability to communicate freely within multinational team
§  Action oriented, willingness to take accountability and making decisions under time pressure
§  Ability to negotiate and moderate discussions
§  Language competence: English (capable to negotiate technically and commercially verbally and in writing)
§  PC: Advanced user of Microsoft Office package
 
 

About the company

As the world’s specialist in mobile broadband, we’ll help you enable your end users to do more than ever before with the world’s most efficient mobile networks, the intelligence to maximize their value and the services to make it all work together.

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