Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Kuala Lumpur

Description

Relationship Manager, Employee BankingAbout Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


KEY RESPONSIBILITIES


1) Connect and explain


- Connect with identified prospects
- Explain proposition and requirements in full

2) Prepare and set up

- Pre-send product bundles description and banking proposition
- Conduct remote KYC
- Collect all documents (digital) required for account opening and pre-fill forms

3) Meet, deep sell & train

- Meet in person (Ensure Priority Banker joins if Affluent)
- Listen and determine further needs
- Setup anchor products
- Initiate discussion to cross-sell
- Educate and conduct initial setup for online, ATMs, client centre and store

4) Activate

- Conduct fulfilment
- Pass on referrals of other products to respective specialists


JOB PURPOSE


To ensure customer satisfaction through rendering of customer value proposition and excellent service in the banking solution that meet their needs

- To acquire and grow Payroll or Employees Banking (EB) Accounts


- To cross sell multiple RC products to acquired Payroll/EB base

  • payroll
  • relationship