- Entry level
- No Education
- Salary to negotiate
Renewal Representative II-18001142 Preferred Qualifications Primary Focus :
The Support Renewal Advidor(SRA) is responsible for ensuring the achievement of KPI targets for Premier Support renewal in their assigned territory.
Distinguishing Characteristics :
Successful SRA will be highly focused on performing the Premier Support renewal activities from data cleaning activities, quoting, answering customers’ inbound calls, chats, emails, performing outbound calls using customer language and respective customer business hours. SRA will be measured on several productivity metrics including on-time renewal, forecast accuracy, cancellation and past due rates. The SRA must adapt and acquire new skills quickly, and effectively manage multiple tasks and priorities in their assigned territories. In addition, successful candidates should be able to articulate and advise customers on the values of Oracle Support services, accurately describe product and service offerings and entitlements, electronic systems options, practices, policies and procedures.
Job Descriptions :
Accountable for timely support renewals for customers in assigned territory
Educates customers on benefits and values of Oracle Support and associated contractual implications
Responsible for meeting productivity requirements on outbound calls for renewals, email answering time
Manages exceptions for customers with issues that may delay or inhibit renewals
Respect the renewals timelines and procedures in order to meet the booking forecast and the other renewals KPI's.
Ensure implementation of automation, ie. Online and Auto Renew
Technical Knowledge and Skills :
Good command of English & Korean
Understands the business use of Oracle products, services and future directions
Demonstrated proficiency with e-mail, computers, Word, Excel and Internet. Ability to handle inquiries or objections from customers over the phone.
Ability to work under strict procedures and timelines and compliance.
Availability to align their working schedule to the customer business hours.
Highly adaptive and willing to learn
Bachelor degree in any major preferred or equivalent
At least 4 years experience in customer service, sales, business operations or equivalent industry
Detailed Description and Job Requirements Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory. 2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Job: SalesLocation: CN-CN,China-DalianJob Type: Regular Employee HireOrganization: Oracle
About the company
The Oracle Corporation is an American global computer technology corporation, headquartered in Redwood City, California. The company primarily specializes in developing and marketing computer hardware systems and enterprise software products – particularly its own brands of database management systems. In 2011 Oracle was the second-largest software maker by revenue, after Microsoft.
The company also develops and builds tools for database development and systems of middle-tier software, enterprise resource planning (ERP) software, customer relationship management (CRM) software and supply chain management (SCM) software.