Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Kuala Lumpur

Description

About the role
Engages with customer remotely for QTO transactional / operational daily regular activities
works with billing and accounts receivable teams to resolve invoice, credit notes and payment issues in addition to reply customer billing/invoice  quires
Owns disconnection process performance by handling  and following up disconnection requests coming from customers or OQT till closure / customer feedback


About you
acts as focal point for quotation and order requests, taking responsibility to get this done within customer agreed KPI’s
Acts as operational owner of quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labeling, BAN-usage etc.)
Responsible for quote entry into Quoto and follow up status through whole QTO-chain
Acts on operational issues and queries coming from Order to Bill (OTB) process
Supports improvement projects cooperating with senior account associate in countries to improve the QTO-process, aim for Operational Excellence
Supports and take part in UATs for QTO tools

Creates BANs in CRT 


Additional information
Clear & proactive internal and external customer communication
Able to deal with dual reporting lines and virtual teams
Fast learning and self-motivated
Being able to function well under stress
Ability to manage many tasks at the same time
Proactive behavior


Department
Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.


Contract
Regular

About the company

At Orange we have one priority: provide an incomparable experience!

With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily customer experience by designing the digital services that allow all our customers to enjoy securely what is essential to them.

We will achieve our ambition with five action levers and a single, dynamic approach, as an efficient and responsible digital company:
- Offering enriched connectivity
- Reinventing the customer relationship
- Building an employer model that combines the digital with the human
- Supporting the transformation of corporate customers
- Diversifying by capitalizing on our assets

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