Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • MARKHAM

Description

Role Purpose


Within a given platform domain the Platform Technical Manager role exists to:


- Develop and deliver technical platform strategy for delivery of scalable, high-quality platform services
- Actively monitor and manage delivery of platform services, including delivery of technical platform changes
- Drive compliance and adherence to Business Protection Controls and IT Standards


Accountabilities


The role requires deep subject matter knowledge and insight on platform design, data dictionary and long-term platform strategy. Key accountabilities include:


- Developing deep knowledge and understanding of platforms within remit to support the change agenda and long-term strategy
- Providing technical design insight and support to software engineers, technical designers, infrastructure teams and others to support change and run activities on the platform
- Providing technical leadership of teams of engineers and developers


Platform expertise


- Scope, manage & implement run activity in accordance with the agreed platform strategy for aligned customer areas.
- Perform value adding governance, design & quality assurance to ensure customer outcome is delivered to the highest standard, whilst ensuring delivery is achieved within agreed budget and timescales
- Contribute to definition of standards within the Platform, based upon industry best practice and compliant with Aviva policies, legislation and regulation
- Identify, manage and control risks and Issues. Recommend appropriate ways of managing risks identified within proposed solutions.
- Champion process improvements, embedding new ways of working focus on driving up quality of deliverables and the way we operate within the Platform


Technical Design


- Consultancy in relation to system design, capacity management and maintenance.
- Ensure that changes to the Platform are compliant with Aviva architecture standards, or deviations are agreed with the relevant governance authorities
- Influence Change practices based on Aviva strategy and Industry best practice e.g. adoption of Software Engineering practices and tooling


Technical/Team Leadership


- Manage technical teams in the effective support, maintenance and improvement (otherwise known as ‘Run’) of a defined set of IT services and their underpinning applications
- Relationship management of associated stakeholders including business, architecture and IT suppliers
- Responsible for service availability, incidents, problems, vulnerability removal, technical refreshes, disaster recovery, capacity and demand, performance.
- Compliance with Business Protection Controls and IT Standards which impact Run.
- Governance over Run activities delivered in the DC through 3rd parties.  In particular, guaranteeing delivery to contractual obligations within agreed costs.
- Proactively manage the DC estate including threat and vulnerability management, technical refresh, disaster recovery, business continuity, risk management, monitoring of critical processes, capacity planning and service resilience.
- Guarantee the security of the DC estate through management of access recertification, segregation of duties, data protection and integrity
- Act as gatekeeper to new deliveries into the Production environment ensuring there are no risks to service or continuity
- Guarantee asset registers such as CMDB are accurate and maintained
- Review and allocation of Run costs within the Platform to ensure cost transparency


Change


- Own technical platforms and their long term integrity and maintainability.
- Identify, plan and deliver technical activities to maintain technical platform assets.
- Plan and coordinate deployment, driving delivery of change to meet business needs and agreed commitments
- Lead and manage a team of software engineers to support development and talent including supply and demand of permanent and GSP staff. This also includes sharing/placing resources in to feature teams
- Manage and control resources and suppliers ensuring that supply and capability meets agreed commitments including engagement or engineering initiatives
- Engage with key stakeholders to actively support and coordinate technical deliveries
- Develop and drive platform strategy through operational innovation, leveraging Platform CoE (eg tools, methods, ways of working, etc)
- Adapt team ways of working and service delivery model to embrace standards, methods, ways of working as developed / agreed with Platform CoE (S/W development processes, tools, Release Process, Test Services, Deployment methods (eg DevOps), etc)
- Adhere to agreed standards, ways of working, use of tools, processes, etc
- Platform Managers will require deep expertise in their particular system domain


Risk & Controls


- Identify, own and manage the specific key risks and/or IT controls and BP standards that you are identified as the owner and/or nominee for on iCARE or Archer
- Ensure that issues and actions associated to controls / risks are remediated in a timely manner
- Maintain appropriate records on iCARE or Archer
- Ensure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within Aviva's tolerance level
- Report and escalate the status of the relevant risks, controls and standards as appropriate


Resource Complexity


- The role has operational accountability for a team including platform specialists, platform designers and software engineers (Perm, GSP and Contractors).  This includes direct people management accountability for a team of specialists and indirect task management of resources assigned temporarily to run and change activities
- Drives delivery through matrix team structures, requiring collaboration and management of both internal and external resources
- Support the team through delegated tasks including: work scheduling, budget monitoring, coaching and problem solving, induction, training, and helping with recruitment and performance appraisal and development processes
- Leaders are accountable for developing the capability of their team and their people and for driving the culture of the organization
- Establish team sense of ownership to deliver better customer outcomes from the Platform


Problem Solving


- Strong problem-solving abilities and the ability to work effectively under pressure. Provision of timely, accurate and succinct updates to senior stakeholders that realistically manage expectations in high pressure situations
- Accountable for dealing with issues and problems (relating to technical work, people, finance, implementation of change etc) that are not routine.
- Problem solving may require information gathering, analysis, consideration of options and drawing conclusions on a case-by-case basis e.g. .  rapid restoration of services with subsequent root cause analysis and prevention are key outcomes.
- Guidelines and policy can help but at the heart of the role is the exercise of judgment based on professional training and/or experience, and providing leadership to technical resources to deliver high-quality platform services
- Ability to give high and detailed level understanding of outcomes wanted for technical deliveries, and recognizing dependencies,  across all Platform changes 
- Ability to remove delivery conflicts
- Provide strategic solutions for deficiencies in process and operational procedures
- Working with DevOps teams to ensure appropriate input into backlogs and prioritization of delivery in order to address incidents and root causes
- Delivery of change and/or Acceptance of change from Feature teams into different release pipelines or delivery timeframes
- Resource alignment to platform and CIO structure due to demand required for scale of deliveries
- Changes to strategic direction based in Aviva or industry operational and technological advances


Change


- Accountable for identifying, anticipating and driving change to improve performance in their platform
- Create and drive the transformation of the Run and Change Platform function embracing modern software and release engineering practices
- Develop a culture of world class delivery and technical innovation within the Platform by aligning mind sets
- Providing input into Portfolio Planning in order to address issues, ensure services are supportable and to continuously improve delivery and cost-effectiveness of service
- Driving improved use of approved and budgeted toolsets to support change and run services provision
- Seeking opportunities and managing the delivery of improved monitoring and automation to improve service and resilience
- Application of Agile, Scrum and Kanban techniques to manage work
- Leaders are accountable for developing the capability of their team and their people and for driving the culture of the organization


Internal Collaboration


- Build effective relationships within Aviva across all IT business and service partners, Release and Assurance management
- Utilize business contacts to get closer to the customer and understand what our customers really want
- Collaborate with peers across Release, Assurance and Change to gather feedback, review and develop new process and best working practices


Ensure collaboration from multiple teams to deliver effective outcome.  This will include:


- Platform teams operating within DevOps models
- Cloud Operations teams
- Group IT Operations, particularly MIT
- CISO
- Service Managers
- Business customers
- Change delivery teams


External Interaction


- Engage and collaborate with Global Source  Partners to extract high performance and gain value for money
- Drive value from Run and Change  provided by external partners and  understand industry wide best practice developments including partners of Aviva


Requirements


- This role requires someone who has extensive knowledge of Guidewire Integration and JEE technology and

About the company

We help our 33 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 29,600 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.

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