Job description


  • Entry level
  • No Education
  • Salary to negotiate


Senior Officer, CS & Claims Operations ExcellenceAt Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what's happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

To provide business analytic support with key focus on user requirements finalization and write-up as well as user acceptance test of new applications and enhancements to existing applications

Job Responsibilities:

- Execute user acceptance test, document test results and communicate the results to both IT and business users for rectification / verification
- Carry out business impact assessment, assist project manager & business users to define system testing scenarios, prepare test cases and expected outputs
- Gather business requirements, perform analysis to evaluate the information gathered and help business users define application workflow / system enhancement areas to address end users' business needs, perform cost-benefit analysis for proposed LA system enhancements
- Document functional requirements / specification which are clearly defined and in sufficient detail for system implementation and operation
- Ensure all change requests from end users / IT are managed and approved in accordance with project methodology

Job Requirements:

- Degree holder in any discipline
- At least 2 years relevant experience
- Good command in written and spoken English and Chinese including Mandarin
- Excellent analytical and problem solving skills
- Good negotiation and communication skills
- Be proactive, creative and mature with strong sense of ownership, excellent communication and interpersonal skills and resources planning
- Possess excellent leadership, people management and problem solving skills with proven track record in a leading multi-function team
- Be strategic, forward thinking, customer focused and result-oriented
- Excellent oral and written communication and presentation skills in English and Chinese
- Proficiency in Microsoft Word / Excel / PowerPoint and Chinese Word Processing

  • excel
  • ms project
  • powerpoint
  • word