Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Kuala Lumpur

Description

Service Lead About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Job Purpose:

- To perform specific duties as instructed by the team management and to assist the team management in overseeing the daily processing/ delivery of trade services by the team to customers.


Key Responsibilities:

- Assist manager in consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgments.


- Assist the Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources, implementation of creative cost-reduction solutions and minimizing wastage.


- Assist in Managing the operational risk of the team to avoid operational/ reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.


- Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team/individuals, facilitate improvement initiatives and help cultivate a "Service Excellence" culture among the team members.


- Verify transactions processed by Associates and release those that fall within own delegated release authority.


- Assist the team management in overseeing the daily operations of the team and contribute towards meeting the team's objectives.


- Ensure that the set productivity targets (efficiency, accuracy, etc.) and processing turnaround standards are achieved (within own area of responsibility).


- Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.


- Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.


- Key Control Standards Assessment within department with nil over dues.


- Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.


- Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.


- Comply with Group/ Local Sanctions Policy and Procedures


- Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious transactions including transactions having Red-Flag alerts to AML approvers.


- To promote the culture and practice of compliance within the letter and spirit of regulatory requirements and ethical standards in the conduct of business.


- To have good judgment and an inquisitive approach to practices and procedures on AML. To have personal authority and integrity, independence and resilience while handling such transactions.


- Wherever complexity exists in the transaction, conduct review to ascertain whether the transaction has any Money Laundering aspects and escalate to AML advisors.


Skill & Experience:

- Experience in Trade Finance Department.


- Knowledge of core banking, products and operations with a good knowledge of Trade Finance Products.


- Well developed communication & analytical skills, ability to handle high priority issues on product delivery and strong interpersonal skills.


Apply now to join the Bank for those with big career ambitions.

  • coaching
  • due