- Entry level
- No Education
- Salary to negotiate
Job Number: VariousSingaporePosted: Oct. 18, 2018Sales
The Apple Online Store is Apple’s eCommerce platform for interacting with customers through the web. We are looking for motivated, outgoing, tech savvy individuals who want to offer Apple customers an unparalleled customer experience. At Apple, we believe in hard work, a fun environment and creativity. We believe each customer interaction is an opportunity to delight, engage, and inspire and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU!
Prior experience in sales with good customer service skills
Excellent communication and interpersonal skills
Technical aptitude and ability to quickly learn new applications
Ability to communicate technical aspects of our products in non-technical terms
Ability to multitask and sustain high accuracy and work performance
Strong comprehension and problem solving skills
Results driven and demonstrates high degree of drive and determination
A solid team player
Flexibility to work on a shifting schedule
Familiarity in using Apple products is a plus
The Apple Specialist is expected to learn about Apple and become an expert on Apple product features and related accessories. Understanding Apple’s digital lifestyle strategy and how our various products fit into it is key to providing consultative solutions to customers based on their needs through the Apple Online Store Customer Engagement model. The Apple Specialist will also need to understand how to leverage multiple sources of information to stay current on product features and technology changes to appropriately set customer expectations after they have placed their order (e.g. “what happens next”) to ensure a favorable end-to-end purchase experience. The Apple Specialist needs to function comfortably in a fast,performance based contact center environment and effectively nurture relationships by providing a unique managed experience.
Bachelor’s Degree, Diploma or equivalent. New graduates are welcome to apply.
About the company
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, the Mac and Apple Watch. Apple’s three software platforms — iOS, OS X and watchOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay and iCloud. Apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.
Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.
Specialties: Innovative product development, world class operations, Retail, Telephone Support.